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Basic Knowledge

Essential Fluent OMS Knowledge

Fluent OMS Project Phases

Essential knowledgeLearn about the typical phases for delivering Fluent OMS projects from Discovery to 'Go Live'.

Comprehensive Discovery: Ensure thorough gathering of business requirements and precise backlog generation to set a solid foundation for the project.
Robust Testing: Conduct System Integration Testing (SIT), Performance Testing, and User Acceptance Testing (UAT) to validate all aspects of the solution.
Client Involvement: Engage clients early, especially before UAT, to familiarize them with the user interfaces and gather their feedback.
Successful Launch: Execute a meticulous production deployment, including data staging and validation testing, to ensure a smooth 'go live' transition.

Item Rejection Rate Metric

Essential knowledgeLearn about the Item Rejection Rate Metric in Fluent Analytics

High rejection rates directly impact customer satisfaction and delivery times
May indicate overselling or poor inventory management
Location-specific patterns can reveal operational inefficiencies

Fill Rate Metric

Essential knowledgeLearn about the Fill Rate Metric in Fluent Analytics

High fill rates improve customer satisfaction and reduce operational complexity
May vary seasonally based on demand patterns and inventory cycles
Product-level analysis can identify specific improvement opportunities

Total Partially Fulfilled Fulfillments Metric

Essential knowledgeLearn about the Total Partially Fulfilled Fulfillments Metric in Fluent Analytics

Partial fulfillments may require additional shipments and costs
Customer satisfaction impact varies by item importance and communication
May indicate overselling or inventory accuracy issues

Total Failed Fulfillments Metric

Essential knowledgeLearn about the Total Failed Fulfillments Metric in Fluent Analytics

Failed fulfillments require manual intervention and delay delivery
May indicate inventory accuracy, system, or training issues
Different failure types require different corrective actions

Total Fulfilled Fulfillments Metric

Essential knowledgeLearn about the Total Fulfilled Fulfillments Metric in Fluent Analytics

Distinguishes between completed and successful fulfillments
Success criteria may include accuracy, timing, and quality measures
Location-specific success patterns can guide improvement efforts

Total Completed Fulfillments Metric

Essential knowledgeLearn about the Total Completed Fulfillments Metric in Fluent Analytics

Completed fulfillments represent successful customer deliveries
Seasonal peaks may require temporary capacity adjustments
Location performance varies based on local factors

Total Escalated Fulfillments Metric

Essential knowledgeLearn about the Total Escalated Fulfillments Metric in Fluent Analytics

Escalated fulfillments increase operational costs and processing time
May indicate inadequate automation or complex customer requirements
Patterns can guide automation improvement priorities

Orders by Order Type Metric

Essential knowledgeLearn about the Orders by Order Type Metric in Fluent Analytics

Different order types may have different profitability profiles
Channel growth should align with strategic priorities
Some order types may require different operational capabilities

Average Orders by Hour of Day Metric

Essential knowledgeLearn about the Average Orders by Hour of Day Metric in Fluent Analytics

Time zone differences affect interpretation for multi-region retailers
Seasonal and promotional events can significantly alter normal patterns
Weekday vs. weekend patterns typically differ substantially

Average Order Items Metric

Essential knowledgeLearn about the Average Order Items Metric in Fluent Analytics

Higher items per order generally improve profitability through shared shipping costs
May be influenced by promotional strategies and seasonal buying patterns
Bundle deals and sets can artificially inflate this metric

Average Order Value Metric

Essential knowledgeLearn about the Average Order Value Metric in Fluent Analytics

Currency differences may affect multi-region comparisons
Seasonal variations are normal for many retail categories
Promotions and discounts will temporarily reduce AOV

Average Fulfillment Time Metric

Essential knowledgeLearn about the Average Fulfillment Time Metric in Fluent Analytics

Faster fulfillment generally improves customer satisfaction
Speed must be balanced with accuracy and cost considerations
Peak periods may temporarily extend fulfillment times

Cancellation Rate Metric

Essential knowledgeLearn about the Cancellation Rate Metric in Fluent Analytics

Customer-initiated cancellations may indicate product or delivery issues
System-initiated cancellations - may indicate operational problems
High cancellation rates reduce effective revenue and increase operational cost

Total Orders Metric

Essential knowledgeLearn about the Total Orders Metric in Fluent Analytics

Includes all orders regardless of status (completed, cancelled, rejected)
Count is based on order creation time, not completion time
Multi-item orders count as one order
Order Type can be filtered to count specific order types (e.g., HD, CC, etc.) if needed.

Total Revenue Metric

Essential knowledgeLearn about the Total Revenue Metric in Fluent Analytics

Currency symbols may not be meaningful when viewing multiple retailers in different countries
Only includes completed orders (excludes pending, cancelled, or rejected orders)
Revenue timing is based on order completion, not payment processing

Return Reason Ratio Metric

Essential knowledgeLearn about the Return Reason Ratio Metric in Fluent Analytics

Return reasons directly indicate improvement opportunities
Customer-provided reasons may not always reflect actual issues
Reason patterns can guide prevention strategies and process improvements

Top 10 Returned Products Metric

Essential knowledgeLearn about the Top 10 Returned Products Metric in Fluent Analytics

High-return products significantly impact profitability and operations
Product return patterns can guide improvement priorities
May indicate misaligned customer expectations or quality issues

Return Rate Metric

Essential knowledgeLearn about the Return Rate Metric in Fluent Analytics

Return rates directly impact customer satisfaction and profitability
Product categories and sales channels have different expected rates
Seasonal variations are normal, especially after gift-giving periods

Total Return Orders Metric

Essential knowledgeLearn about the Total Return Orders Metric in Fluent Analytics

Return volume affects operational costs and customer satisfaction
Seasonal patterns are normal for many product categories
Volume spikes may indicate specific product or process issues

Total Return Amount Metric

Essential knowledgeLearn about the Total Return Amount Metric in Fluent Analytics

Returns directly reduce realized revenue and increase operational costs
Seasonal returns may spike after gift-giving periods
Product categories vary significantly in return rates and values
Currency symbols may not be meaningful when viewing multiple retailers in different countries
Only includes completed return orders
Revenue timing is based on return order completion, not refund processing

Average Return Order Items Metric

Essential knowledgeLearn about the Average Return Order Items Metric in Fluent Analytics

Multi-item returns increase processing complexity and costs
May indicate systemic fulfillment or quality issues
Return item patterns can guide process improvements

Average Return Order Value Metric

Essential knowledgeLearn about the Average Return Order Value Metric in Fluent Analytics

High-value returns have disproportionate financial impact
Return processing costs are often fixed regardless of value
Customer service recovery is critical for high-value returns
Currency symbols may not be meaningful when viewing multiple retailers in different countries
Only includes completed return orders
Revenue timing is based on return order completion, not refund processing

Top 10 Short Picked Products Metric

Essential knowledgeLearn about the Top 10 Short Picked Products Metric in Fluent Analytics

Short picks directly impact customer satisfaction
May indicate demand forecasting errors or supply chain issues
Product-specific patterns can guide targeted improvements

Top 10 Purchased Products Metric

Essential knowledgeLearn about the Top 10 Purchased Products Metric in Fluent Analytics

Purchase frequency differs from sales volume (many small vs. few large orders)
Frequently purchased items often drive customer loyalty
May indicate essential or consumable product characteristics

Top 10 Reserved Products Metric

Essential knowledgeLearn about the Top 10 Reserved Products Metric in Fluent Analytics

High reservations may indicate strong demand or allocation inefficiencies
Reserved inventory is not available for new orders
Reservation patterns can guide capacity planning

Inventory Quantity Type Breakdown Metric

Essential knowledgeLearn about the Inventory Quantity Type Breakdown Metric in Fluent Analytics

Different transaction types reflect different inventory activities (sales reduce inventory, returns increase it, corrections adjust it)
Type distribution changes over time based on business cycles and operational efficiency
High correction volumes may indicate inventory accuracy issues
Reserved quantities show demand pipeline but aren't yet fulfilled

Sell Through Rate Metric

Essential knowledgeLearn about the Sell Through Rate Metric in Fluent Analytics

Sell-through rates vary significantly by product lifecycle stage
Seasonal products may show periodic high and low rates
New products typically start with lower rates

Inventory Coverage Days Metric

Essential knowledgeLearn about the Inventory Coverage Days Metric in Fluent Analytics

Coverage assumes current sales velocity continues
Seasonal and promotional events can dramatically change velocity
Lead times must be considered in coverage planning

SKU Velocity Metric

Essential knowledgeLearn about the SKU Velocity Metric in Fluent Analytics

High-velocity items require frequent replenishment and prime locations
Low-velocity items may need promotional support or discontinuation
Seasonal products show expected velocity variations

SKU Velocity (List View) Metric

Essential knowledgeLearn about the SKU Velocity (List View) Metric in Fluent Analytics

High-velocity items require frequent replenishment and prime locations
Low-velocity items may need promotional support or discontinuation
Seasonal products show expected velocity variations

Total Correction Metric

Essential knowledgeLearn about the Total Correction Metric in Fluent Analytics

On hand inventory is offset by any corrections and thereby reduces the total availability to sales channels
Product issues or location processes can result in higher correction quantities

Total Available Metric

Essential knowledgeLearn about the Total Available Metric in Fluent Analytics

Corrections impact inventory accuracy and operational efficiency
May indicate theft, damage, receiving errors, or system issues
Patterns can guide improvement focus areas

Total On Hand Metric

Essential knowledgeLearn about the Total On Hand Metric in Fluent Analytics

Represents total investment in inventory assets
Includes all inventory regardless of availability for sale
Seasonal variations are normal for many businesses

Top 10 Products Fulfilled Metric

Essential knowledgeLearn about the Top 10 Products Fulfilled Metric in Fluent Analytics

High-volume products require optimized inventory and fulfillment processes
Seasonal variations are normal for many product categories
Product mix highlights fulfilment trends

Fulfillments by Location Metric

Essential knowledgeLearn about the Fulfillments by Location Metric in Fluent Analytics

Location performance may be influenced by local factors
Geographic distribution affects delivery times and costsCapacity constraints may require load balancing

Total Expired Fulfillments Metric

Essential knowledgeLearn about the Total Expired Fulfillments Metric in Fluent Analytics

Expired fulfillments often result in customer disappointment
May trigger automatic reassignment to other locations
Can indicate unrealistic SLA expectations or operational constraints

Sold Inventory Metric

Essential knowledgeLearn about the Sold Inventory Metric in Fluent Analytics

Sold inventory represents successful conversion of investment to revenue
Seasonal patterns are normal for many product categories
Product-level analysis reveals specific performance patterns

Responsive Sourcing Framework Overview

Essential knowledgeThe Responsive Sourcing Framework is a configurable, scalable alternative to custom Workflows and Rules for managing sourcing strategies. You’ll learn how to define and optimize sourcing logic using Sourcing Profiles, Strategies, Conditions, and Criteria. The Framework empowers both technical and business users with faster implementation, greater control, and transparency into how sourcing decisions are made and why.

Prerequisites: You should have knowledge of Order Management and Order lifecycle, Order Reference Module, and GraphQL API
The Responsive Sourcing Framework is designed for both technical and business users - logic is transparent and comes with a configurable User Experience (UX)
Enables faster implementation by reusing modular sourcing logic building blocks such as Sourcing Profiles, Strategies, Conditions, and Criteria
Sourcing Profile GraphQL API is required to correctly set up your sourcing logic
Supports custom Sourcing Conditions and Criteria through externally developed extensions for advanced or domain-specific logic

Sourcing Criteria Overview

Essential knowledgeSourcing Criteria determine which eligible Locations are best once a Strategy applies. You’ll learn how to configure, sequence, and extend Criteria so your prioritization is predictable and explainable across business scenarios.

Define prioritization with configurable Sourcing Criteria that score and order candidate Locations
Reference Sourcing Criteria schema is global and can be extended or overridden with customer-specific definitions for tailored Strategies
Criterion Utilities provide reference functions, normalization, and a registry/annotations model for custom extensions
Configure all Criteria with clear names, parameters, and evaluation order to ensure accurate and predictable ranking

Sourcing Conditions Overview

Essential knowledgeSourcing Conditions let you control how Sourcing Strategies are applied within the Responsive Sourcing Framework. After reading, you will understand how to configure and extend them to adapt sourcing logic for specific Sourcing Requests.

Define your sourcing logic with configurable Sourcing Conditions that evaluate Sourcing Requests and return true/false outcomes
Reference Sourcing Conditions schema is global but can be extended or overridden with customer-specific definitions for tailored Strategies
Condition Utilities provide reference function, default operators (equality, comparison, membership, existence), and support custom extensions
All Conditions should be configured with clear naming and parameters to ensure accurate and predictable evaluation

Search Sourcing Profiles

Essential knowledgeThe `sourcingProfiles` query retrieves existing Sourcing Profiles. It supports multiple filters and pagination.

Prerequisites: User should have `SOURCINGPROFILE_VIEW` permission
Flexible Filtering: Multiple filters are supported, including `ref`, `version`, `versionComment`, `name`, `description`, `status`, `defaultMaxSplit`, and date ranges (`createdOn`, `updatedOn`). This lets you target specific Profiles or narrow results down by lifecycle state and time window
Pagination Support: The query supports cursor-based pagination (`first`, `last`, `before`, `after`), making it efficient to handle large sets of Sourcing Profiles

Get Sourcing Profile

Essential knowledgeThe `sourcingProfile` query retrieves a Sourcing Profile by its Reference:

If a version is provided, the query returns that specific version
If no version is provided, the query returns the latest available version

Prerequisites: User should have `SOURCINGPROFILE_VIEW` permission
Version Handling: If a version is provided, that exact version is returned. If no version is specified, the query automatically retrieves the latest available version, regardless of status
Status Filter: An optional `status` argument lets you filter results (e.g., `ACTIVE`, `INACTIVE`, `DRAFT`) so you can target Profiles in a specific lifecycle state

Activate Sourcing Profile

Essential knowledgeThe `activateSourcingProfile` mutation activates a specific version of a Sourcing Profile. When called, it performs the following actions:

Sets the specified version status to `ACTIVE`
Updates the previously `ACTIVE` version to `INACTIVE`

Prerequisites: User should have `SOURCINGPROFILE_UPDATE` and `SOURCINGPROFILE_VIEW` permissions
Version Control: Activating a new version automatically deactivates the previously `ACTIVE` version, ensuring that only one Sourcing Profile version remains active at any time

Create or Update Sourcing Profile

Essential knowledgeThe `createSourcingProfile` mutation creates a Sourcing Profile (or its newer version, i.e., updates) for a Retailer:

If the provided `ref` is unique, it creates the first version with `ACTIVE` status
If a `SourcingProfile` with the same `ref` already exists, it creates a new version with `DRAFT` status

Prerequisites: User should have `SOURCINGPROFILE_CREATE` and `SOURCINGPROFILE_VIEW` permissions
Retailer association is permanent: After a Retailer is assigned to a Profile, reassignment to another Retailer is not possible
Use clear refs and names: Follow recommended formats (e.g., `GLOBAL_DEFAULT`)
Order defines priority: The order of Sourcing Strategies and Criteria determines their application

Sourcing Profile GraphQL API Overview

Essential knowledgeThis article provides technical users with information about the Sourcing Profile GraphQL API, which enables configuration and querying of Sourcing Profiles within the Fluent Platform.

Specific permissions are required for Sourcing Profile operations
Use the `createSourcingProfile` mutation to create new Sourcing Profiles or generate updated versions
Activate a profile version with the `activateSourcingProfile` mutation; this sets it to `ACTIVE` and automatically sets the previous `ACTIVE` profile version to `INACTIVE`
Retrieve Profiles using the `sourcingProfile` query (single Sourcing Profile by Reference) or `sourcingProfiles` query (multiple, with filters)
Every update creates a new version of the Sourcing Profile, ensuring full version history is preserved

Store Sourcing Methodologies

Essential knowledgeSourcing determines the best fulfillment location for an order based on various business rules and priorities. It aims to optimize delivery speed, cost, and inventory management while enhancing customer experience. Retailers can quickly adapt sourcing strategies to market changes and manage fulfillment efficiently, ensuring maximum flexibility and revenue.

Optimized Fulfillment: Chooses the best location for delivery based on speed and cost.
Inventory Management: Clears old stock and protects key store inventory.
Customer Prioritization: Prioritizes VIP customers for better service.
Flexibility: Easily adapts sourcing rules to market changes.
Split Management: Controls order splitting to reduce costs and complexity.

Order Orchestration Module Overview

Essential knowledgeThe 'Order Orchestration' module is integral to Fluent Order Management. It handles the end-to-end management of orders from creation to fulfillment. It optimizes the fulfillment process, allowing flexibility and control over sourcing and fulfillment strategies.

Dynamic Sourcing: Selects the best location based on inventory and business rules.
Split Fulfillment: Supports fulfilling orders from multiple locations.
Custom Workflows: Allows tailoring workflows for Home Delivery, Click & Collect, and more.
Fulfillment Management: Tracks multiple fulfillments and manages SLAs and exceptions.
Retailer Benefits: Reduces costs, optimizes sourcing, and ensures operational flexibility.

Orchestration Webhooks

Essential knowledgeFluent workflows use webhooks for real-time communication with external systems, triggered at specific workflow points. Webhooks provide timely updates for order status, shipping, payments, and inventory movements. The standard SendWebhook rule simplifies outbound communication by sending basic data, allowing external systems to retrieve additional information as needed.

Webhooks enable real-time communication between Fluent workflows and external systems, eliminating the need for frequent API polling.
The `sendWebhook` rule simplifies outbound communication by passing essential data that external systems can use to fetch additional details.
Typical use cases include order status updates, shipping notifications, payment captures, and stock transfers.
Webhooks should not be used for Inventory domain operations due to scalability concerns, performance impacts, and stability risks, so use Inventory Feeds instead.
In rare cases where inventory-related webhooks are required (e.g., conditional stock change notifications), contact our team to discuss alternatives before implementation.

Workflow Framework Labs

Essential knowledgeThis module will guide you through a hands-on lab where you can put all of the theory to practice and implement a simple Fraud Check solution. This will cover adding new business logic to your workflow, including configuring some user actions to enable business users to approve or cancel orders that have been flagged as potentially fraudulent.

For this lab you will need:
- Postman application installed
- A Fluent Commerce training account
- A Postman environment file corresponding to your your Fluent Commerce account
This Lab uses the fc_sports_admin retailer, please make sure to use this retailer when logging into your Fluent Commerce training account

Order Orchestration - Reference solution on how OMS selects the next best location for fulfilment

Essential knowledgeThis article provides an example of how OMS selects the next best location for fulfilment

The below example demonstrate the reference solution on how OMS selects the next best location for fulfilment.

Customer Click and Collect Journey

Essential knowledgeFluent supports various fulfillment options like Click and Collect, Ship-from-Store, and Ship-from-Warehouse. The process involves checking inventory, reserving stock, and notifying relevant parties at each stage. Orders are managed through the Fluent platform, allowing customers to collect from stores or receive deliveries at home, with real-time updates on order status.

Click and Collect: Customers order online, collect from selected stores.
Inventory Check: Verifies stock availability before fulfillment.
Store Fulfillment: Store staff pick, pack, and notify customers for collection.
Ship-from-Store: Orders shipped from stores with integrated courier booking.
Warehouse Fulfillment: Uses webhook communication for real-time updates.
Order Status Updates: Real-time tracking through Fluent workflows.

How to enable Returns in Fluent OMS and Fluent Store

Essential knowledgeThe Returns feature is available for any OMX web apps. The following guide will step through the areas of configuration to enable the Returns reference solution.

A step-by-step guide to enable reference return functionality.
- Settings setup
- Create & Assign the Instore Return Role
- Workflow Configuration (Order, returnOrder and Billing)
- Manifest Changes for Fluent Store and Fluent OMS

Upsert Location Module

Essential knowledgeThe Upsert Location Module contains the workflow and supporting rules to update or create (aka upsert) locations. This page covers the steps to configure and install the Upsert Location Module.

Fluent CLI should already be set up

Order Orchestration Labs

Essential knowledgeThe lab covers creating and managing different order types in Fluent OMS, simulating warehouse and store interactions, and enabling user actions for order cancellation. It focuses on Home Delivery (HD), Click and Collect (CC), split fulfilment, and enhancing workflows with user-configured actions. This lab guide users through hands-on exercises using Postman and the Fluent OMS interface.

HD Workflow (Home Delivery): Process and fulfill home delivery orders via a warehouse.
CC Workflow (Click and Collect): Understand click and collect orders and simulate stock management and pickup.
Split Fulfillment: Explore multi-shipment scenarios when stock is insufficient at one location.
Order Cancellation: Configure user actions for order cancellation with reasons before fulfillment starts.
Postman Integration: Use Postman to authenticate, create orders, and simulate fulfillment steps.
Workflow Customization: Enhance order workflows by adding business rules and user actions.

How the Domain Model Works

Essential knowledgeThis article focuses on understanding the Order Domain within Fluent, highlighting orchestrated and non-orchestrated domains. The Order is the central entity that has relationships to sub-entities like Fulfillment, Article, Consignment, and Return Order. These relationships determine the order processing flow, including picking, packing, delivery, and optional returns.

Order: Central entity in the Order Management domain.
Fulfillments: One Order can have multiple Fulfillments.
Article Packing: Fulfillments involve multiple Articles.
Consignment Delivery: Articles are delivered through Consignments.
Returns: Optional Return Order linked to original Order.
Customer Relationship: Orders tied to a Customer for billing purposes.

Query Comments

Essential knowledgeThe `comments` Query retrieves Comments based on various filter criteria.
Prerequisites

`COMMENT_VIEW` Permission is required for retrieving Comments

Use the `comments` Query to retrieve existing Comments
Manage the Comment Permissions at the Account or Retailer level
Apply the "Retailer-specific Comment Permission Check" validation logic with the `fc.graphql.comment.access` Setting (`retailer` value)

Get Comment by Id

Essential knowledgeThe `commentById` Query retrieves a Comment based on a provided Id.
Prerequisites

`COMMENT_VIEW` Permission is required for retrieving a Comment

Use the `commentById` Query to retrieve an existing Comment
Manage the Comment Permissions at the Account or Retailer level
Apply the "Retailer-specific Comment Permission Check" validation logic with the `fc.graphql.comment.access` Setting (`retailer` value)

Update Comment

Essential knowledgeThe `updateComment` Mutation allows for the updating of an existing Comment object.
PrerequisitesSpecific Permissions are required for updating Comments:

`COMMENT_UPDATE`
`COMMENT_VIEW`

Use the `updateComment` Mutation to update an existing Comment
Manage the Comment Permissions at the Account or Retailer level
Apply the "Retailer-specific Comment Permission Check" validation logic with the `fc.graphql.comment.access` Setting (`retailer` value)

Create Comment

Essential knowledgeThe `createComment` Mutation allows the creation of a Comment against a known Entity.
PrerequisitesSpecific Permissions are required for creating Comments:

`COMMENT_CREATE`
`COMMENT_VIEW`

Use the `createComment` Mutation to create a Comment against a known Entity
Manage the Comment Permissions at the Account or Retailer level
Apply the "Retailer-specific Comment Permission Check" validation logic with the `fc.graphql.comment.access` Setting (`retailer` value)
Created Comments inherit the `retailerId` of the associated Entity

Comment GraphQL API Overview

Essential knowledgeThe Comment GraphQL API allows customers to manage Comments across various Entities.Multiple Comments can be added against the same Entity, with each Comment automatically capturing:

The timestamp
The User who created it (`USER_VIEW` Permission is required to access the User data)

This feature allows Users to record specific business actions and events, providing a comprehensive history of interactions and updates.

Add Comments to any Entity Type, enabling detailed documentation of business actions
Specific Permissions are required for Comment operations
Use the `createComment` and `updateComment` Mutations to manage Comments
Use the `commentById` and `comments` Queries to retrieve Comments

Order Cancellations and Returns Handling

Essential knowledgeOrder management in Fluent includes handling cancellations, revisions, and returns. Cancellations can be for entire or partial orders. Order revisions allow modifications to in-progress orders before dispatch, and returns handle customer issues with delivered items. Depending on the business' needs, these processes can be managed manually by customer service or automated within workflows.

Order Cancellation: Cancels entire or partial orders, resetting inventory.
Cancellation Timing: Configurable to specific workflow statuses.
Order Revision: Allows changes to in-flight orders before dispatch.
Return Workflow: Manages customer-initiated returns for various reasons.
Action Modes: Supports both automated and manual (self-service and customer service) actions.
Refund Handling: Automatic refunds are processed if payment is taken.

Splits, Rejections, Revisions and Escalation

Essential knowledgeSplit fulfilment allows retailers to complete an Order from multiple locations if a single location can't fulfill the whole Order. Rejection occurs when orders can't be fully met due to various constraints, leading to escalated statuses where customer notification and resolution actions are taken. In-flight revisions enable modifications to order items, allowing flexibility in managing customer orders.

Split Fulfillment: Orders can be fulfilled from multiple locations if needed.
Rejection Criteria: Orders are rejected if fulfillment criteria aren't met.
Escalated Status: Notifies and manages unfulfilled orders.
Customer Communication: Notify customers of rejected orders.
In-Flight Revisions: Add or remove items from existing orders.

Expert Service Packages

Essential knowledgeFluent Expert Services (ES) are our subject-matter experts who are responsible for ensuring that project implementations leverage the full extent of the software features and capabilities of Fluent OMS, and that best practices are followed. This article will cover the different service packages that are on offer to help facilitate the project, keep it moving forward and involve all parties (Expert Services, Partner, and/or the Client) working collaboratively to validate choices, monitor progress, and review developments.

Some of the packages provided by the Expert Services Team:
- Discovery and Solution Design
- Order Management Experience
- Go-live readiness

Returns in Fluent OMS Web App

Essential knowledgeReturns OMS configuration contains:

Creating a Return
Returns List page
Return Details page
Return Fulfillment Details page

Create a return in Fluent OMS
View returns from all retailers associated with the logged-in user
View detailed information about a return
View detailed information about how a return was fulfilled

createFinancialTransaction GraphQL mutation Example

Essential knowledgecreateFinancialTransaction GraphQL mutation Example

createFinancialTransaction GraphQL mutation Example

Basic Knowledge

Fluent OMS Project Phases

Item Rejection Rate Metric

Fill Rate Metric

Total Partially Fulfilled Fulfillments Metric

Total Failed Fulfillments Metric

Total Fulfilled Fulfillments Metric

Total Completed Fulfillments Metric

Total Escalated Fulfillments Metric

Orders by Order Type Metric

Average Orders by Hour of Day Metric

Average Order Items Metric

Average Order Value Metric

Average Fulfillment Time Metric

Cancellation Rate Metric

Total Orders Metric

Total Revenue Metric

Return Reason Ratio Metric

Top 10 Returned Products Metric

Return Rate Metric

Total Return Orders Metric

Total Return Amount Metric

Average Return Order Items Metric

Average Return Order Value Metric

Top 10 Short Picked Products Metric

Top 10 Purchased Products Metric

Top 10 Reserved Products Metric

Inventory Quantity Type Breakdown Metric

Sell Through Rate Metric

Inventory Coverage Days Metric

SKU Velocity Metric

SKU Velocity (List View) Metric

Total Correction Metric

Total Available Metric

Total On Hand Metric

Top 10 Products Fulfilled Metric

Fulfillments by Location Metric

Total Expired Fulfillments Metric

Sold Inventory Metric

Responsive Sourcing Framework Overview

Sourcing Criteria Overview

Sourcing Conditions Overview

Search Sourcing Profiles

Get Sourcing Profile

Activate Sourcing Profile

Create or Update Sourcing Profile

Sourcing Profile GraphQL API Overview

Store Sourcing Methodologies

Order Orchestration Module Overview

Orchestration Webhooks

Workflow Framework Labs

Order Orchestration - Reference solution on how OMS selects the next best location for fulfilment

Customer Click and Collect Journey

How to enable Returns in Fluent OMS and Fluent Store

Upsert Location Module

Order Orchestration Labs

How the Domain Model Works

Query Comments

Get Comment by Id

Update Comment

Create Comment

Comment GraphQL API Overview

Order Cancellations and Returns Handling

Splits, Rejections, Revisions and Escalation

Expert Service Packages

Returns in Fluent OMS Web App

createFinancialTransaction GraphQL mutation Example

Building Blocks

By Type

Helpful Resources

Quick Links