Knowledge Tracks

Knowledge Tracks provide a curated pathway of interconnected article types, including Essential Knowledge, How-to guides, Use Cases, and Settings, designed to facilitate the learning journey. Start a Knowledge Track today.

Explore Learning Pathways

All Knowledge Tracks

Certification Process

What are Learning Pathways?

Knowledge Tracks can be part of a Certification Learning Pathway. You can choose from several learning paths depending on your role.

A Learning Path is made up of:

Where can I get support?

Please reach out through any of the following channels:

Email the Docs Team: docs@fluentcommerce.com
Visit our Help & Feedback page on Docs
Message us on Slack: #partner-support

How do I complete the labs in a Knowledge Track?

You will need a Fluent Commerce Training Account to complete the Knowledge Tracks labs. Follow the steps in the guide to receive one.

Optional Course - Technical - Setup and Configuration

Completing the Setup and Configuration knowledge track and assessment is mandatory for at least one technical resource for organizations wishing to obtain a Partner Account (Sandbox).

It is optional for any other technical learner who wishes to complete it. You will need a Technical Training Account to complete the Setup and Configuration labs within the knowledge track. Please follow the guide to request one.

Registration for the assessment can be requested in the new Builders Portal at the end of the following Learning Pathways:

Tech Operations
Backend Developer
Frontend Developer
Architect

How do I get a Certificate of Completion?

To earn your Certificate of Completion, finish all Knowledge Tracks in your chosen pathway and complete the corresponding Assessments in the Builders Portal. Follow the Get Your Certificate of Completion page for more instructions.

How to sign up to the Builders Portal

The Fluent Commerce Builder Account enables you to access the Fluent Builders Portal, where you can complete Assessments and Certifications.

In order to sign up please follow the steps in the Sign up for a Fluent Commerce Builders Account guide.

How to Navigate a Knowledge Track

To begin, select a Knowledge Track from the Latest Releases below. This will bring you to the first Article in the Knowledge Track. Use the left-hand Menu to move between the related articles in the Track. The right-hand menu shows other Knowledge Tracks that the article is also part of. Clicking on the article link will take you to the individual Article page. Click the back button if you would like to return to the Knowledge Track.

Latest Releases

Enhance customer service operations by building custom UI components with Component SDK

Edited 209 days ago

Learn how to enable users to:

Quickly find information by typing keywords or phrases.
Add new and edit existing addresses at any time.
Set a default address to expedite the checkout process.
Manage and update customer information using the 'Edit Customer' feature.
Capture photos of returned items during the returns process.

Getting Started with Fluent Store

Edited 281 days ago

Learn how to set up the manifest and workflows to achieve important store fulfillment functions:

Enable returns and multi-parcel capabilities.
Allow store associates to filter and select fulfillments using custom attributes.
Create and download custom printable pick lists and pack lists.

All about Big Inventory

Edited 65 days ago

Familiarise yourself with Fluent's Big Inventory product

Explore the key features of Big Inventory
Understand how these features work

Fluent Platform Integrations

Edited 277 days ago

A collection of articles about the standard integration methods with the Fluent platform and guidelines to achieve optimal outcomes.

Understand the integration methods available with the Fluent Platform, including using APIs and Connectors.
Become familiar with the different types of APIs: Fluent GraphQL API, REST API, Authentication API, Event API, and Job API.
Learn how to utilise standard webhooks provided by Fluent Commerce, including their signing and validation processes and the public keys used.
Gain knowledge on integrating webhooks using the Fluent Connect SDK.

Getting started with OMX UX Framework

Edited 278 days ago

Understand how the OMX UX Framework, also known as Mystique delivers configuration-based solution implementation for UIs (Web Apps).