Where can I get help?
Author:
Boris Pocatko
Changed on:
7 Apr 2025
Overview
We are here to help and there are several ways how to get in touch with our team. Read on if you'd like some help!
Key points
- There are several channels to reach out to get help, such as the community #partner_support slack channel, our support ticket system, or via email, depending on the help you need.
- To get help quickly, reach out via the appropriate channel and supply as much context as possible.
Documentation Feedback
Please use the Feedback button throughout the website to let us know if we need to action something and provide feedback on your experience. If you can't see it, please try disabling AdBlock. You can also provide feedback by contacting us directly at docs@fluentcommerce.com.
Community Support
Get help from our partner community by joining the #partner_support slack channel.
Tailored Project Help
If you need tailored help on your environment and talk to someone with experience across multiple implementations, talk to our Expert Services team. Check available Expert Services Packages.
Technical issues
If you are facing a technical issue in production, contact the support team via a Fluent Retail Support (FRS) ticket.
Connector Framework Help
Questions can be sent directly to the Connector Framework product team via connector-framework@fluentcommerce.com.
Builders Portal
If you’d like help with anything Builders Portal related, please get in touch via docs@fluentcommerce.com.
