Raise a Support Request for Reference Modules

This guide provides steps for raising a support request related to Reference Modules:

• Core
• Order
• Fulfillment
• Inventory

Support requests can be raised for reference module bugs and issues.

More information on Support Policies and Support Requests

Since the reference modules are used as a starting point for implementation, they are often configured and extended by an implementation team before deployment into your production account. If you experience an issue or bug in a reference module, first reach out to the team responsible for the implementation of the solution to help review and identify whether the issue is in a reference module artifact or a customized area of the solution.

It is important to perform due diligence in validating that the issue is in a reference module and not in the configuration or custom implementation.

Issues raised here should be confirmed to be using the reference module Rules, Workflows, Components, Manifests, and Settings.

Make sure you:

• Review the reference module setup and configuration guides.
• Use the Event API to validate the workflow process executed, including source Event, Rulesets, and Rules.
• Check all Settings, Users, Roles, Auth Tokens, etc., before raising an issue.

If you are using custom rules and components and require support in how to accomplish the requirement, please reach out to Expert Services or post in the #partner_support Slack channel.

The Support Process is documented here; however, the steps below provide some additional context for logging reference module-related issues.