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Introduction to AI Assisted Fluent Development

Knowledge TrackAn introductory Knowledge Track to help you get started with using Fluent CLI and the Builder MCP servers.

All about Responsive Sourcing

Knowledge TrackFamiliarize yourself with the Responsive Sourcing Framework:
  • Explore its key features
  • Understand how each one works and contributes to sourcing

Availability

Knowledge TrackThis module introduces Availability in Fluent Order Management, a core module enabling diverse Fulfillment Options. We'll explore how Availability empowers retailers to offer ETAs, delivery choices, BOPIS/Click & Collect, projected fulfillment, and future availability. The module covers Availability's place in the Fluent Commerce platform and introduces fundamental concepts. By the end of the course, participants will understand Availability and Inventory Catalog modules, configure availability via the OMS Framework, and create Fulfillment Options and Plans.

Component SDK

Knowledge TrackThis module introduces the Component SDK, a toolkit for extending the UX Framework. It allows developers to build custom components for Fluent Web Apps.
  • Based on React and TypeScript
  • Enables creation of various component types (Content, Layout/Page, Interaction, Form Field)
  • Supports Template Helpers for Manifest customization
  • Simplifies development by handling key integrations (configuration, authorization, data access, localization, workflows)
  • Leverages the Fluent OMX Design System for consistent UX

Enhance customer service operations by building custom UI components with Component SDK

Knowledge TrackLearn how to enable users to:
  • Quickly find information by typing keywords or phrases.
  • Add new and edit existing addresses at any time.
  • Set a default address to expedite the checkout process.
  • Manage and update customer information using the 'Edit Customer' feature.
  • Capture photos of returned items during the returns process.

Filtering and Searching in Fluent OMS Web App

Knowledge TrackThis knowledge track provides practical guidance on how to effectively use filtering and searching features within the Fluent OMS Web Application. It is designed to help users understand and configure filters to streamline data visibility and improve operational efficiency.

Fluent Platform Integrations

Knowledge TrackA collection of articles about the standard integration methods with the Fluent platform and guidelines to achieve optimal outcomes.
  • Understand the integration methods available with the Fluent Platform, including using APIs and Connectors. 
  • Become familiar with the different types of APIs: Fluent GraphQL API, REST API, Authentication API, Event API, and Job API.
  • Learn how to utilise standard webhooks provided by Fluent Commerce, including their signing and validation processes and the public keys used. 
  • Gain knowledge on integrating webhooks using the Fluent Connect SDK.

Fluent Web Apps

Knowledge TrackThis Knowledge Track provides a guided path through Fluent OMS, Fluent Store, and Fluent Big Inventory web applications. It explains each application's role and main features and demonstrates how to configure the apps.

Getting Started Configuring Fluent OMS Web Apps

Knowledge TrackLearn the basics for how to configure Fluent OMS to your business needs through this knowledge track.

Getting Started with Fluent OMS

Knowledge TrackGetting Started with Fluent OMS provides technical users with step-by-step guides to configure and extend the reference Fluent OMS web app. The track focuses on practical configuration tasks, such as setting up sourcing profiles and strategies, enabling the Unified View of Inventory, and adjusting UI for mixed baskets. It also includes how-to guides for managing order revisions, change address, appeasement, and returns. Together, these resources help teams tailor the reference app to meet business requirements and ensure smooth implementation.

Getting Started with Fluent Store

Knowledge TrackLearn how to set up the manifest and workflows to achieve important store fulfillment functions:
  • Enable returns and multi-parcel capabilities.
  • Allow store associates to filter and select fulfillments using custom attributes.
  • Create and download custom printable pick lists and pack lists.

Getting started with OMX UX Framework

Knowledge TrackUnderstand how the OMX UX Framework, also known as Mystique, delivers configuration-based solution implementation for UIs (Web Apps).

Getting Started with Fluent Analytics Studio

Knowledge TrackFluent Analytics Studio enables you to investigate issues and take action based on your data.This track guides you through how to use Analytics Studio to move from metrics to insights and action.You will learn how to:
  • explore the underlying data behind metrics
  • export data for further analysis
  • monitor metrics using alerts
  • automate reporting for stakeholders

Integrate and Connect

Knowledge TrackThis course provides a comprehensive overview of integrating with the Fluent Order Management System (OMS). We'll explore the Fluent OMS platform and its core modules, integration layers, and payload transformations for connecting with third-party systems and common interfaces (Online Store, PIM, Inventory, Carrier, Payment, WMS). We'll then dive into integration methods: APIs (REST & GraphQL), OMX Workflow Framework, Batches, and Connectors. Finally, we'll cover API access and data exchange formats.

Explore Fluent OMS Web Apps

Knowledge TrackThe Fluent OMS Knowledge Track introduces the core reference interfaces of the Fluent OMS web application, including Order Management, Inventory, Store, Products, Admin, and more. Each interface is documented as a standalone topic, outlining its purpose and features. This track helps users become familiar with each interface and its role in supporting core operational processes.

UX Framework

Knowledge TrackThis course introduces the Fluent OMX UX Framework (Mystique) and its configuration-based approach to building Fluent Platform-aware web apps. You'll learn how Mystique enables UIs to dynamically respond to workflow changes, delivering a best-in-class user experience. The course covers the UX Framework's core concepts, including the pre-built Component Library, setting up and understanding the OMX Web App Manifest (a JSON document driving the application), and creating and customizing these manifests.

Order Orchestration

Knowledge TrackThe Fluent Order Management system handles various processes like Order updates, cancellations, returns, and Fulfillments. Utilizing webhooks for real-time communication, it integrates seamlessly with external systems, allowing flexibility for order management. This includes handling Click and Collect, Home Delivery, and Ship-from-Warehouse scenarios, with clear workflows to track inventory and Order status throughout the customer journey.

Project Enablement

Knowledge TrackLearn how to effectively plan and execute Fluent OMS projects and apply similar steps to your projects.  Also, discover our recommended practices, key project milestones and overall guidelines.

Quick Start to Fluent - Functional

Knowledge TrackThe Quick Start to Fluent for Functional Users track empowers business teams to master a centralized Order Management System to resolve critical retail challenges. Readers learn to optimize global inventory to capture saved sales. The course details deploying the Fluent Store app to automate omnichannel fulfillment, driving revenue and reducing delivery costs. Furthermore, it highlights dynamic workflows, a 360 degree order detail hub, and integrated return tools to streamline operations, eliminate inefficiencies, and deeply elevate customer satisfaction.

Rules SDK

Knowledge TrackThe Rules SDK course provides a hands-on learning experience for building custom Rules for the OMX Workflow Framework using Java. Learners will be guided through the main features of the SDK, and then write, test, deploy and use a custom rule in an Order workflow.

Sales Enablement Certificate

Knowledge TrackThis certification equips sales and implementing partners to successfully position and sell Fluent OMS. Learners will understand the Fluent's core capabilities, ideal customer profiles, value proposition, and how to shift sales conversations from technical features to measurable business outcomes.

Mastering these concepts enables partners to qualify leads faster, tailor pitches to specific buyer personas, and close deals more effectively to improve overall sales performance.

To officially earn the certification, please review the course content and complete the final assessment.

Setting Up Salesforce Connectors

Knowledge TrackGet to know the Salesforce Connectors and set up Service Cloud end-to-end: see how the Commerce Cloud and Service Cloud packages differ, what the Fluent Order Management app gives agents inside SFSC, and how to install and configure the connector. You'll learn where each connector fits, what it enables for customer service teams, and how to get it running. For customers, it gives agents order visibility and actions in Salesforce, cutting handling time without custom builds. Note: installation steps here are Service Cloud-specific; Commerce Cloud is covered at package level only.

Setting Up the Adobe Commerce Connector

Knowledge TrackSet up the Adobe Commerce Connector end-to-end: check prerequisites, install and configure the package, and understand each flow — product, category and inventory sync, customer profiles, order status updates, fulfillment, consignment and store locator. You'll learn how to install, configure and extend the connector, and how data moves between both platforms. For customers, it accelerates omnichannel rollout on Adobe Commerce without costly custom integration work. Note: Adobe-side configuration is covered in Adobe's own documentation, not duplicated here.

Setting Up the commercetools Connector

Knowledge TrackSet up the commercetools Connector end-to-end: create API credentials, install and configure the package, map Fluent-to-commercetools data and statuses, and wire up the commercetools Subscription so events actually reach the connector. You'll learn how to install, configure, extend, and connect the two platforms. For customers, this connector accelerates omnichannel adoption without costly custom integration work. Note: Subscription/queue provisioning (AWS SQS, IAM permissions) is covered via commercetools' own documentation, not duplicated here.

Setting Up the SCIM Connector

Knowledge TrackSet up the SCIM Connector end-to-end: understand its architecture, key features and user lifecycle, then install the package, configure the project, handle credentials and secrets, and set up provisioning and role mapping. You'll learn which endpoints are available, how to run the connector locally, and how to connect an identity provider to Fluent Order Management. For customers, it automates user provisioning and de-provisioning from their existing IdP, cutting manual account admin and access risk. Note: roles are assigned per user; /Groups endpoints are not supported.

Setup and Configuration

Knowledge TrackThis Knowledge Track takes you through how to set up and configure the Fluent platform. You'll learn about sandbox vs. production environments and explore foundational entities: Accounts, Retailers, Locations, Networks, Users, Roles, Permissions, and Settings. You will gain hands-on experience with setting up a new account and configuring two retailers using the LaunchPad v1 Postman Collection. This module prepares you for subsequent lessons by providing essential tools and platform knowledge.

Store Fulfillment

Knowledge TrackStore is a core module and Fluent web app that manages Store operations. By completing this module, participants will:
  • Understand the Store Domain model.
  • Be able to navigate the Store app.
  • Manage Store operations, including Wave creation, Picking, Packing, and Dispatching.
  • Oversee Arrivals and Customer Collections.

Support and Operations

Knowledge TrackThis learning course provides an understanding of the tools, activities, and support processes in Fluent Commerce. Key topics include troubleshooting using Fluent OMS and Postman, managing plugins and workflows, leveraging audit events for debugging, and navigating the support process for partners through Fluent platform support and Expert Services.

All about Big Inventory

Knowledge TrackFamiliarise yourself with Fluent's Big Inventory product
  • Explore the key features of Big Inventory
  • Understand how these features work

Inventory Module

Knowledge TrackInventory is a core module of the Fluent platform that manages stock and e-commerce availability.  By completing this module, participants will:
  • Explore Product and Inventory Catalogues
  • Understand workflows like Batch Inventory Load, Stock on Hand (SOH) calculation, and integrations
  • Learn about Virtual Catalogues, Available to Sell (ATS), Available to Promise (ATP), safety stock, and exclusion controls

Foundations

Knowledge TrackThis course aims to provide an overview of Fluent Order Management, platform architecture, and fundamental concepts and terminologies.Lesson Breakdown
  • Overview of Fluent Order Management  
  • Key Components of Fluent Order Management
  • Domain Model and Entities 
  • APIs, Integrations, and Connectors

Workflow Framework

Knowledge TrackAt the end of this learning module, participants should be able to:
  • Understand what the OMX Workflow Framework is and its core value proposition
  • Understand the concepts and inner functioning of a workflow, rules and rulesets 
  • Understand the Event Execution Context within the OMX Workflow Framework
  • Understand the key features of the Workflow Builder and how these features can be used to build unique business logic
  • First experience in composing unique business logic in the Builder to solve a simple order management use case 
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