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Knowledge Tracks

All about Responsive Sourcing

Knowledge TrackFamiliarize yourself with the Responsive Sourcing Framework:
  • Explore its key features
  • Understand how each one works and contributes to sourcing

Availability

Knowledge TrackThis module introduces Availability in Fluent Order Management, a core module enabling diverse Fulfillment Options. We'll explore how Availability empowers retailers to offer ETAs, delivery choices, BOPIS/Click & Collect, projected fulfillment, and future availability. The module covers Availability's place in the Fluent Commerce platform and introduces fundamental concepts. By the end of the course, participants will understand Availability and Inventory Catalog modules, configure availability via the OMS Framework, and create Fulfillment Options and Plans.

Component SDK

Knowledge TrackThis module introduces the Component SDK, a toolkit for extending the UX Framework. It allows developers to build custom components for Fluent Web Apps.
  • Based on React and TypeScript
  • Enables creation of various component types (Content, Layout/Page, Interaction, Form Field)
  • Supports Template Helpers for Manifest customization
  • Simplifies development by handling key integrations (configuration, authorization, data access, localization, workflows)
  • Leverages the Fluent OMX Design System for consistent UX

Enhance customer service operations by building custom UI components with Component SDK

Knowledge TrackLearn how to enable users to:
  • Quickly find information by typing keywords or phrases.
  • Add new and edit existing addresses at any time.
  • Set a default address to expedite the checkout process.
  • Manage and update customer information using the 'Edit Customer' feature.
  • Capture photos of returned items during the returns process.

Filtering and Searching in Fluent OMS Web App

Knowledge TrackThis knowledge track provides practical guidance on how to effectively use filtering and searching features within the Fluent OMS Web Application. It is designed to help users understand and configure filters to streamline data visibility and improve operational efficiency.

Fluent Platform Integrations

Knowledge TrackA collection of articles about the standard integration methods with the Fluent platform and guidelines to achieve optimal outcomes.
  • Understand the integration methods available with the Fluent Platform, including using APIs and Connectors. 
  • Become familiar with the different types of APIs: Fluent GraphQL API, REST API, Authentication API, Event API, and Job API.
  • Learn how to utilise standard webhooks provided by Fluent Commerce, including their signing and validation processes and the public keys used. 
  • Gain knowledge on integrating webhooks using the Fluent Connect SDK.

Fluent Web Apps

Knowledge TrackThis Knowledge Track provides a guided path through Fluent OMS, Fluent Store, and Fluent Big Inventory web applications. It explains each application's role and main features and demonstrates how to configure the apps.

Getting Started Configuring Fluent OMS Web Apps

Knowledge TrackLearn the basics for how to configure Fluent OMS to your business needs through this knowledge track.

Getting Started with Fluent OMS

Knowledge TrackGetting Started with Fluent OMS provides technical users with step-by-step guides to configure and extend the reference Fluent OMS web app. The track focuses on practical configuration tasks, such as setting up sourcing profiles and strategies, enabling the Unified View of Inventory, and adjusting UI for mixed baskets. It also includes how-to guides for managing order revisions, change address, appeasement, and returns. Together, these resources help teams tailor the reference app to meet business requirements and ensure smooth implementation.

Getting Started with Fluent Store

Knowledge TrackLearn how to set up the manifest and workflows to achieve important store fulfillment functions:
  • Enable returns and multi-parcel capabilities.
  • Allow store associates to filter and select fulfillments using custom attributes.
  • Create and download custom printable pick lists and pack lists.

Getting started with OMX UX Framework

Knowledge TrackUnderstand how the OMX UX Framework, also known as Mystique, delivers configuration-based solution implementation for UIs (Web Apps).

Integrate and Connect

Knowledge TrackThis course provides a comprehensive overview of integrating with the Fluent Order Management System (OMS). We'll explore the Fluent OMS platform and its core modules, integration layers, and payload transformations for connecting with third-party systems and common interfaces (Online Store, PIM, Inventory, Carrier, Payment, WMS). We'll then dive into integration methods: APIs (REST & GraphQL), OMX Workflow Framework, Batches, and Connectors. Finally, we'll cover API access and data exchange formats.

Explore Fluent OMS Web Apps

Knowledge TrackThe Fluent OMS Knowledge Track introduces the core reference interfaces of the Fluent OMS web application, including Order Management, Inventory, Store, Products, Admin, and more. Each interface is documented as a standalone topic, outlining its purpose and features. This track helps users become familiar with each interface and its role in supporting core operational processes.

UX Framework

Knowledge TrackThis course introduces the Fluent OMX UX Framework (Mystique) and its configuration-based approach to building Fluent Platform-aware web apps. You'll learn how Mystique enables UIs to dynamically respond to workflow changes, delivering a best-in-class user experience. The course covers the UX Framework's core concepts, including the pre-built Component Library, setting up and understanding the OMX Web App Manifest (a JSON document driving the application), and creating and customizing these manifests.

Order Orchestration

Knowledge TrackThe Fluent Order Management system handles various processes like Order updates, cancellations, returns, and Fulfillments. Utilizing webhooks for real-time communication, it integrates seamlessly with external systems, allowing flexibility for order management. This includes handling Click and Collect, Home Delivery, and Ship-from-Warehouse scenarios, with clear workflows to track inventory and Order status throughout the customer journey.

Project Enablement

Knowledge TrackLearn how to effectively plan and execute Fluent OMS projects and apply similar steps to your projects.  Also, discover our recommended practices, key project milestones and overall guidelines.

Rules SDK

Knowledge TrackThe Rules SDK course provides a hands-on learning experience for building custom Rules for the OMX Workflow Framework using Java. Learners will be guided through the main features of the SDK, and then write, test, deploy and use a custom rule in an Order workflow.

Setup and Configuration

Knowledge TrackThis Knowledge Track takes you through how to set up and configure the Fluent platform. You'll learn about sandbox vs. production environments and explore foundational entities: Accounts, Retailers, Locations, Networks, Users, Roles, Permissions, and Settings. You will gain hands-on experience with setting up a new account and configuring two retailers using the LaunchPad v1 Postman Collection. This module prepares you for subsequent lessons by providing essential tools and platform knowledge.

Store Fulfillment

Knowledge TrackStore is a core module and Fluent web app that manages Store operations. By completing this module, participants will:
  • Understand the Store Domain model.
  • Be able to navigate the Store app.
  • Manage Store operations, including Wave creation, Picking, Packing, and Dispatching.
  • Oversee Arrivals and Customer Collections.

Support and Operations

Knowledge TrackThis learning course provides an understanding of the tools, activities, and support processes in Fluent Commerce. Key topics include troubleshooting using Fluent OMS and Postman, managing plugins and workflows, leveraging audit events for debugging, and navigating the support process for partners through Fluent platform support and Expert Services.

All about Big Inventory

Knowledge TrackFamiliarise yourself with Fluent's Big Inventory product
  • Explore the key features of Big Inventory
  • Understand how these features work

Inventory Module

Knowledge TrackInventory is a core module of the Fluent platform that manages stock and e-commerce availability.  By completing this module, participants will:
  • Explore Product and Inventory Catalogues
  • Understand workflows like Batch Inventory Load, Stock on Hand (SOH) calculation, and integrations
  • Learn about Virtual Catalogues, Available to Sell (ATS), Available to Promise (ATP), safety stock, and exclusion controls

Foundations

Knowledge TrackThis course aims to provide an overview of Fluent Order Management, platform architecture, and fundamental concepts and terminologies.Lesson Breakdown
  • Overview of Fluent Order Management  
  • Key Components of Fluent Order Management
  • Domain Model and Entities 
  • APIs, Integrations, and Connectors

Workflow Framework

Knowledge TrackAt the end of this learning module, participants should be able to:
  • Understand what the OMX Workflow Framework is and its core value proposition
  • Understand the concepts and inner functioning of a workflow, rules and rulesets 
  • Understand the Event Execution Context within the OMX Workflow Framework
  • Understand the key features of the Workflow Builder and how these features can be used to build unique business logic
  • First experience in composing unique business logic in the Builder to solve a simple order management use case 
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