Author:
Fluent Commerce
Changed on:
24 May 2024
Fluent is an enterprise hub provided by Fluent Commerce. Fluent is designed to work within your omnichannel ecosystem, managing availability across all your channels to ensure you have a single, unified view of across all of your different go-to-market channels.
Fluent is made up of multiple services. The Fluent services include various features, all managing different parts of the availability lifecycle.
The Intelligent Processing service ingests updates from all of your backend systems to unify your view of availability. Intelligent Processing allows you to define rules and priorities to ensure that your events are processed as soon as needed to ensure you have the most accurate and up-to-date view of availability, enabling you to give accurate promises to your customers.
Batch Pre-Processing analyses updates to understand which updates must be processed and which updates Fluent has already received. This allows the integration of Updates from systems that can only provide full, unfiltered exports and for those integrations to occur as often as you need.
Enterprise Availability enables you to create orchestrated & customised views of availability data ready for customer-facing channels. Enterprise Availability lets you segment views by channel, implement unique safety stock and buffers per channel, track availability in real time and much more.
Global Inventory is the engine that allows you to completely configure how you want your availability to be managed. will the events and rules triggered by various updates to ensure your availability is created exactly as designed to suit your business. creates views of availability that are unique for each channel and ready to be consumed by those channels.
The Metrics API provides data insight into the operation of . This insight allows users to understand the operational processing within their Fluent . To understand if errors occur, where those errors occur within the processing and how often they occur. The data provided by the Metrics API enables an “eyes on glass” support style, watching service performance to understand when errors occur.
The Inventory Web App is a standalone web app as part of Fluent . The Web App provides users the ability to view, manage, and control their availability. They can manage all inventory-related entities such as Positions, Virtual Positions, , Products, and Locations. Additionally, the Web App also provides dashboards to monitor the ingestion and exporting of data, allowing users to identify when anomalies have occurred.
Data enables you to export and integrate availability data from Fluent into your customer-facing channels. By integrating accurate Data with all your customer-facing channels, you can ensure that all customers see accurate promises and minimize the frustration from inaccurate promises.
Inventory Feeds enables you to programmatically export views of Availability for consumption by customer-facing channels. This export is ready to provide aggregated and specific availability to any systems or channels that would be further enhanced by an accurate view of . This availability data can provide availability promises to your customers earlier in the engagement funnel than before.