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Content in this track: Introduction to Store Fulfillment

Essential knowledge

Authors:

Esma Tuzovic, Matthew Hesford, Cille Schliebitz, Anita Gu

Changed on:

27 Aug 2025

Overview

This course covers the basics of the Store module, helping you get acquainted with essential terminology and offering an overview of its high-level implementation in Fluent OMS.

Key points

Fluent Store is a Fluent web app responsible for managing all store operations.
Fluent Store's reference features include pick/pack/dispatch, managing arrivals, and customer collection operations.
In addition to the reference features, Fluent Store can be customized via Software Development Kits.

Overview of Store Fulfillment

Where the 'Store Fulfillment' Module sits within Fluent Order Management

A diagram of the main layers of Fluent Order Management is shown below. As you can see, Store is one of the core modules of the platform providing capabilities of Store fulfillment: No alt provided

Overview of the Store Fulfillment

'Store Fulfillment' enables stores to function as fulfillment locations by bringing Pick, Pack, and Dispatch capabilities to the store context. It also allows store staff to manage collections and arrivals in the store. Through this module, retailers can expand their fulfillment networks and improve the consumer experience by utilizing existing store stock and fulfilling orders in closer proximity to the consumer.Fluent Store is the in-store responsive web application that provides the user interface to fulfill orders placed from anywhere. Together with the Store Fulfillment module, they provide store staff with end-to-end order management capabilities.

Key features

The starting point (or reference features) provided by the Store Fulfillment module include:

Pick, Pack and Dispatch
Arrivals
Customer Collections
Carrier (or Courier) Collections
Store fulfillment options
Store-to-Store transfers
- Ship-to-Store
Fulfill-from-Store
- Ship-from-Store (or Home Delivery)
- In-store Pick-up (or Click and collect)

Extension of Store fulfillment's capabilities is through Software Development Kits (SDKs). You'll learn about what's possible through extension as you progress through the course.

Rules SDK

Rules SDK allows developers to write custom Rules to extend their business logic. While Component SDK enables developers to create new components to extend the functionality of the Fluent web app (Fluent Store).

Learn more about Component SDK
Learn more about Rules SDK

How Store fulfillment works

Overview of high-level entities

High-level entities include:

Fulfillment
Wave
Article
Consignment

This is all driven by workflow functionality, and each fulfillment assigned to the store will allow the store to move the fulfillment through its lifecycle, from beginning to end, through the pick pack and dispatch processes.

As found in larger fulfillment locations, Store Fulfillment utilizes the concept of Wave Picking, to allow the store staff to manage a number of orders at a time.

A Wave workflow facilitates the pick, pack, and dispatch process for the selected number of orders and updates the relevant fulfillment status through the Order workflow as each step is completed.

Once a wave is complete, the customer and courier collections interact with the Order workflow, managing the lifecycle of each article (or parcel) and consignments, should the articles (or parcels) need to be shipped to another location. No alt provided

Knowledge Tracks Related To This Topic

Store Fulfillment

Introduction to Store Fulfillment

Pick, Pack, & Dispatch

Carrier Collections

Store Arrivals

Store Labs

Content in this track:

Introduction to Store Fulfillment

Pick, Pack, & Dispatch

Carrier Collections

Store Arrivals

Store Labs

End Of Track

Introduction to Store Fulfillment

Introduction to Store Fulfillment

Overview

Key points

Overview of Store Fulfillment

Where the 'Store Fulfillment' Module sits within Fluent Order Management

Overview of the Store Fulfillment

Key features

Extension of Store fulfillment's capabilities is through Software Development Kits (SDKs). You'll learn about what's possible through extension as you progress through the course.

How Store fulfillment works

Overview of high-level entities

Esma Tuzovic

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Knowledge Tracks Related To This Topic

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