Docs
Author:
Fluent Commerce
Changed on:
8 July 2024
The feature is available for any OMX web apps. The following guide will step through the areas of configuration to enable the reference solution.
The following settings are required as part of the Return setup:
1POST: {{fluentApiHost}}/graphql
2
3//create for both ACCOUNT and Retailer level:
4
5
6GraphQL Query:
7mutation CreateSetting {
8createSetting(input: {
9 name: "RETURN_ORCHESTRATED",
10 valueType: "BOOLEAN",
11 value: "TRUE",
12 context: "RETAILER",
13 contextId:$retailerId }) {
14 id
15 name
16 }
17}
18
19createSetting(input: {
20 name: "RETURN_ORCHESTRATED",
21 valueType: "BOOLEAN",
22 value: "TRUE",
23 context: "ACCOUNT",
24 contextId:0}) {
25 id
26 name
27 }
28}
291POST: {{fluentApiHost}}/graphql
2
3// create a postman environment variable:
4// Variable: json_value
5// initial val + current value:
6[
7 { "label":"Reusable", "value":"GOOD" },
8 { "label":"Destroy", "value":"BROKEN" }
9]
10
11
12GraphQL variables:
13{
14 "retailerId": {{retailer_id}},
15 "lobValue" : {{json_value}}
16}
17
18
19GraphQL Query:
20mutation CreateSetting($retailerId:Int! , $lobValue:Json) {
21createSetting(input: {
22 name: "RETURN_CONDITION",
23 valueType: "JSON",
24 lobValue:$lobValue ,
25 context: "RETAILER",
26 contextId:$retailerId}) {
27 id
28 name
29 }
30}1POST: {{fluentApiHost}}/graphql
2
3// create a postman environment variable:
4// Variable: json_value
5// initial val + current value:
6[
7
8 {
9 "label": "Wrong Size",
10 "value": "WRONGSIZE"
11 },
12 {
13 "label": "Broken",
14 "value": "BROKEN"
15 },
16 {
17 "label": "Doesn't match the description",
18 "value": "WRONG_DESCRIPTION"
19 },
20 {
21 "label": "Change of mind",
22 "value": "CHANGE_MIND"
23 }
24]
25
26
27GraphQL variables:
28{
29 "retailerId": {{retailer_id}},
30 "lobValue" : {{json_value}}
31}
32
33
34GraphQL Query:
35mutation CreateSetting($retailerId:Int! , $lobValue:Json) {
36createSetting(input: {
37 name: "RETURN_REASON",
38 valueType: "JSON",
39 lobValue:$lobValue ,
40 context: "RETAILER",
41 contextId:$retailerId}) {
42 id
43 name
44 }
45}1POST: {{fluentApiHost}}/graphql
2
3
4GraphQL Query:
5mutation CreateSetting {
6createSetting(input: {
7 name: "DEFAULT_RETURN_DESTINATION_LOCATION",
8 valueType: "STRING",
9 value: $retailerId,
10 context: "RETAILER",
11 contextId:$retailerId }) {
12 id
13 name
14 }
15}1POST: {{fluentApiHost}}/graphql
2
3// create a postman environment variable:
4// Variable: DEFAULT_TAX_TYPE
5// initial val + current value:
6{
7 "country": "AUS",
8 "group": "STANDARD",
9 "tariff": "GST"
10}
11
12
13GraphQL variables:
14{
15 "retailerId": {{retailer_id}},
16 "lobValue" : {{DEFAULT_TAX_TYPE}}
17}
18
19
20GraphQL Query:
21mutation CreateSetting($retailerId:Int! , $lobValue:Json) {
22createSetting(input: {
23 name: "DEFAULT_TAX_TYPE",
24 valueType: "JSON",
25 lobValue:$lobValue ,
26 context: "RETAILER",
27 contextId:$retailerId}) {
28 id
29 name
30 }
31}1POST {{fluentApiHost}}/graphql
2
3mutation CreateSetting {
4 createSetting(input: {
5 name: "HOTFIX_NEW_APOLLO_CLIENT_ENABLED",
6 valueType: "BOOLEAN",
7 value: "TRUE",
8 context: "ACCOUNT",
9 contextId: 0}) {
10 id
11 name
12 }
13}1POST: {{fluentApiHost}}/graphql
2
3mutation {
4 createRole(input: {name: "INSTORE_RETURNS",
5 permissions: [
6 {name: "ORDER_VIEW"},
7 {name: "CUSTOMER_VIEW"},
8 {name: "RETURN_VIEW"},
9 {name: "ORDERITEM_VIEW"},
10 {name: "PRODUCT_VIEW"},
11 {name: "VARIANTPRODUCT_VIEW"},
12 {name: "STANDARDPRODUCT_VIEW"},
13 {name: "GROUPPRODUCT_VIEW"},
14 {name: "CATEGORY_VIEW"}
15 ]
16 }) {
17 name
18 permissions {
19 name
20 }
21 }
22}
231POST: {{fluentApiHost}}/graphql
2
3// Graphql Variables:
4{
5 "input": {
6 "id": {{userID}},
7 "roles": [
8 {
9 "contexts": [
10 {
11 "contextId": "{{retailerID}}",
12 "contextType": "RETAILER"
13 },
14 {
15 "contextId": "{{locationID}}",
16 "contextType": "AGENT"
17 }
18 ],
19 "role": {
20 "name": "INSTORE_RETURNS"
21 }
22 }
23 ]
24 }
25}
26
27
28
29
30// QUERY:
31mutation updateUser ($input: UpdateUserInput) {
32 updateUser (input: $input) {
33 id
34 ref
35 username
36 title
37 firstName
38 lastName
39 primaryEmail
40 primaryPhone
41 type
42 status
43 department
44 country
45 timezone
46 promotionOptIn
47 createdOn
48 updatedOn
49 roles{
50 contexts{
51 contextId
52 contextType
53 }
54 role{
55 name
56 }
57 }
58 }
59}The following steps provide a reference solution of how workflows can be configured to enable . The below diagram serves as a visual guide of the logical flow of these rules and how they interact across workflows to manage a Return across its entire lifecycle. Hence, we will update the workflows and create a return and a billing .
The following supplied rules can be added to the to allow a Return to be created from an existing .
The `ValidateOrderQty` validates if a `ReturnOrder` can be created based on the item quantity that is available to return.
The `CreateReturnOrderFromOrder` creates a return to begin the of refunding the returned items.
The `UpdateOrderItemAttribute` calculates the remaining returnable quantity for the items within the .
Using the above rules, we have assembled a sample set of rulesets, including status updates, which can be implemented into an .
If you are using the sample rulesets, please replace the `subtype` value with the type you are implementing the rulesets against.
1{
2 "name":"ReturnOrder",
3 "description":"Validate if the item can be returned and create the return order",
4 "type":"ORDER",
5 "subtype":"{{order_type}}",
6 "eventType":"NORMAL",
7 "rules":[
8 {
9 "name":"FLUENTRETAIL.base.ValidateReturnQty"
10 },
11 {
12 "name":"FLUENTRETAIL.base.CreateReturnOrderFromOrder"
13 },
14 {
15 "name":"FLUENTRETAIL.base.ChangeStateGQL",
16 "props":{
17 "status":"RETURN_CREATED"
18 }
19 }
20 ],
21 "triggers":[
22 {
23 "status":"COMPLETE"
24 },
25 {
26 "status":"RETURN_CREATED"
27 },
28 {
29 "status":"RETURN_COMPLETE"
30 }
31 ],
32 "userActions":[
33 {
34 "context":[
35 {
36 "type":"PRIMARY",
37 "label":"Submit Return",
38 "confirm":false,
39 "modules":[
40 "adminconsole",
41 "store",
42 "servicepoint"
43 ]
44 }
45 ],
46 "attributes":[
47 {
48 "name":"lodgedLocation",
49 "type":"STRING",
50 "label":"Lodged Location",
51 "source":"",
52 "mandatory":false,
53 "defaultValue":""
54 },
55 {
56 "name":"pickupLocation",
57 "type":"ADDRESS",
58 "label":"Pickup Location",
59 "source":"",
60 "mandatory":false,
61 "defaultValue":""
62 },
63 {
64 "name":"returnItems",
65 "type":"RETURN_ITEMS",
66 "label":"Items",
67 "source":"",
68 "mandatory":true,
69 "defaultValue":""
70 },
71 {
72 "name":"type",
73 "type":"STRING",
74 "label":"Return Type",
75 "source":"",
76 "options":{
77 "active":[
78 {
79 "name":"Default",
80 "value":"DEFAULT"
81 }
82 ]
83 },
84 "mandatory":false,
85 "defaultValue":""
86 }
87 ]
88 }
89 ]
90},
91{
92 "name":"UpdateReturnableQty",
93 "description":"This rule updates the returnableQty to the order items attributes",
94 "type":"ORDER",
95 "subtype":"{{order_type}}",
96 "eventType":"NORMAL",
97 "rules":[
98 {
99 "name":"FLUENTRETAIL.base.UpdateOrderItemAttribute"
100 }
101 ],
102 "triggers":[
103 {
104 "status":"RETURN_CREATED"
105 }
106 ],
107 "userActions":[
108
109 ]
110},
111{
112 "name":"OrderReturnComplete",
113 "description":"Updates the status of the Return Order",
114 "type":"ORDER",
115 "subtype":"{{order_type}}",
116 "eventType":"NORMAL",
117 "rules":[
118 {
119 "name":"FLUENTRETAIL.base.ChangeStateGQL",
120 "props":{
121 "status":"RETURN_COMPLETE"
122 }
123 }
124 ],
125 "triggers":[
126 {
127 "status":"RETURN_CREATED"
128 }
129 ],
130 "userActions":[
131
132 ]
133}The sample `ReturnOrder` above has a `ChangeStateGQL` which changes the status to `RETURN_CREATED`. Secondly, the `OrderReturnComplete` also contains a `ChangeStateGQL` which upon execution changes the status to `RETURN_COMPLETE`. To enable these rules to execute you will need to add the relevant statuses to the . The following snippet provides an example of that.
1{
2 "name": "RETURN_CREATED",
3 "entityType": "ORDER",
4 "category": "DONE"
5},
6{
7 "name": "RETURN_COMPLETE",
8 "entityType": "ORDER",
9 "category": "DONE"
10}After creating a Return , you will need to create a to manage it in its lifecycle. The following rules facilitate that :
The `CreateReturnFulfilment` creates a Return Fulfilment for all return items.
The `SendEventToUpdateOrderItemAttribute` updates the returnable quantity amount for each returned item.
The `VerifyBillingAccount` verifies that a billing exists for the Customer Returning the items.
The `CreateBillingAccount` creates a Billing for the Customer.
The `SendEventForReturnToBillingAccount` sends an to the Billing associated with the Customer creating the Return.
The `SendEventForReturnToOrder` sends an to the associated with the .
Using the above rules, we have assembled a sample Return Order Workflow. This sample assumes the use of the following environment variables.
`retailerID``version`You may have to change these values to be in line with the and version you wish to implement the against.
The `CreateCreditMemoFromReturnOrder` when executed creates a for the customer billing with the amount captured in the Return .
The `SendEventForCreditMemoToReturn` sends an from the to the return .
Using the above rules, we have assembled a sample Billing Account Workflow. This sample assumes the use of the following environment variables.
`retailerID``version`You may have to change these values to be in line with the and version you wish to implement the against.
The following changes will be required to the `fc.mystique.manifest.store` manifest.
Add the alongside any others that exist within the . See how to configure UX plugins here
`{`
"type": "url",
"src": "/_plugins/"
}
Add the Reference Route alongside the others within the . See Reference Routes for more information.
`{`
"type": "reference",
"settingName": "fc...store.fragment."
}
Create a new fragment called `fc.mystique.manifest.store.fragment.returns` using the same naming as the reference route added to `fc.mystique.manifest.store.json` in the previous step.
The most up-to-date content for the fragment can be found in the Fluent Store getting started guide.
Much like the Store , the needs to be added to the base OMS manifest.
`{`
"type": "url",
"src": "/_plugins/"
}
If you are not using the latest `fc.mystique.manifest.oms.fragment.ordermanagement` reference fragment, then the following additions are required.
In the props of the `orders/:id/:retailerId/:ref` ( Details) page a primary is required for returnOrder.
Optionally add `overrides` to edit the `lodgedLocation` and `pickupLocationtext` text labels.
In the following snippet lines 21-34 are the new configuration which should be added to the `ordermanagement` fragment. The other lines serve to demonstrate where exactly the new and overrides are required.
Returns order management fragment changes
1{
2 "type": "page",
3 "path": "orders/:id/:retailerId/:ref",
4 "component": "fc.page",
5 "data": {
6 "query": "query ($id: ID!, $items_after: String, $items_first: Int, $fulfilments_first: Int, $comments_first: Int, $financialTransactions_first: Int, $returnOrders_first: Int, $ref: String!, $retailerId: ID!) {\n orderById(id: $id) {\n id\n __typename\n ref\n status\n type\n createdOn\n updatedOn\n retailer {\n id\n tradingName\n }\n customer {\n id\n ref\n firstName\n lastName\n primaryEmail\n primaryPhone\n timezone\n }\n items(after: $items_after, first: $items_first) {\n edges {\n node {\n id\n ref\n price\n quantity\n totalPrice\n currency\n product {\n name\n }\n }\n }\n }\n fulfilmentChoice {\n id\n pickupLocationRef\n deliveryAddress {\n id\n name\n street\n city\n state\n postcode\n country\n longitude\n latitude\n companyName\n }\n deliveryInstruction\n deliveryType\n fulfilmentPrice\n }\n fulfilments(first: $fulfilments_first) {\n edges {\n node {\n id\n deliveryType\n status\n eta\n createdOn\n fromAddress {\n ref\n companyName\n name\n }\n toAddress {\n ref\n companyName\n name\n }\n }\n }\n }\n financialTransactions(first: $financialTransactions_first) {\n edges {\n node {\n ref\n createdOn\n status\n type\n cardType\n paymentMethod\n total\n }\n }\n }\n attributes {\n name\n type\n value\n }\n }\n comments(first: $comments_first, entityId: [$id], entityType: \"ORDER\") {\n edges {\n node {\n id\n text\n entityId\n entityType\n text\n createdOn\n updatedOn\n }\n }\n }\n returnOrders(\n first: $returnOrders_first\n order: {ref: $ref, retailer: {id: $retailerId}}\n ) {\n edges {\n node {\n id\n ref\n type\n status\n createdOn\n retailer {\n id\n }\n }\n }\n }\n}\n",
7 "variables": {
8 "id": "{{params.id}}",
9 "ref": "{{params.ref}}",
10 "retailerId": "{{params.retailerId}}",
11 "fulfilments_first": 100,
12 "items_first": 100,
13 "comments_first": 100,
14 "financialTransactions_first": 100,
15 "returnOrders_first": 100
16 }
17 },
18 "props": {
19 "title": "{{orderById.ref}} - {{orderById.status}}",
20 "actions": {
21 "primary": [
22 {
23 "type": "userAction",
24 "name": "ReturnOrder",
25 "overrides": {
26 "lodgedLocation": {
27 "label": "i18n:fc.om.orders.detail.userAction.returnOrder.lodgedLocation.label"
28 },
29 "pickupLocation": {
30 "label": "i18n:fc.om.orders.detail.userAction.returnOrder.pickupLocation.label"
31 }
32 }
33 }
34 ],
35 "secondary": [
36 {
37 "type": "mutation",
38 "label": "i18n:fc.om.orders.detail.userAction.addComment",
39 "name": "createComment",
40 "overrides": {
41 "entityId": {
42 "defaultValue": "{{orderById.id}}"
43 },
44 "entityType": {
45 "defaultValue": "i18n:fc.om.orders.index.userAction.entityType.order"
46 }
47 }
48 },
49 {
50 "type": "userAction",
51 "name": "OrderAddressChange",
52 "overrides": {
53 "deliveryAddress": {
54 "defaultValue": {
55 "companyName": "{{orderById.fulfilmentChoice.deliveryAddress.companyName}}",
56 "name": "{{orderById.fulfilmentChoice.deliveryAddress.name}}",
57 "street": "{{orderById.fulfilmentChoice.deliveryAddress.street}}",
58 "city": "{{orderById.fulfilmentChoice.deliveryAddress.city}}",
59 "postcode": "{{orderById.fulfilmentChoice.deliveryAddress.postcode}}",
60 "state": "{{orderById.fulfilmentChoice.deliveryAddress.state}}",
61 "country": "{{orderById.fulfilmentChoice.deliveryAddress.country}}"
62 }
63 }
64 }
65 }
66 ]
67 },
68 "backButtons": [
69 {
70 "path": "orders",
71 "menuLabel": "i18n:fc.om.orders.detail.breadcrumb.backToOrders"
72 },
73 {
74 "path": "customers/{{orderById.customer.id}}/{{orderById.customer.ref}}",
75 "menuLabel": "i18n:fc.om.orders.detail.breadcrumb.viewCustomer"
76 }
77 ]
78 },You can configure a summary component and the field with the . Steps for configuring one can be found in the returns summary knowledge base guide
Copyright © 2024-2025 Fluent Retail Pty Ltd (trading as Fluent Commerce). Unless otherwise expressly stated in a current written agreement with Fluent Commerce or any of its affiliates or on any single page of the docs.fluentcommerce.com site, use of the materials on this site is strictly limited to viewing by individuals over 18 years old for legitimate commercially appropriate reasons; and any downloading, copying or other actions or uses of any kind or by any means of the materials on this site, including by artificial intelligence tools, is strictly prohibited. All other rights reserved.
