Discover the available Expert Services packages
Fluent Expert Services: Master Every Phase of Your OMS Journey
Find the Right ES Support for Your Project Lifecycle
To ensure you get the exact level of guidance when you need it most, these packages are organised into 4 categories depending on the project lifecycle.- Discovery & Strategy: Upfront planning and requirements gathering before the heavy lifting begins with the Business Consulting package.
- Implementation: Active build support, sprint participation, and ongoing design guidance with Project Implemetation or Delivery Consulting packages.
- Testing & Go Live Readiness: Performance validation and official launch gate audits with Performance Testing or Ready for Launch Packages.
- Ongoing Optimization: Annual health checks and UX framework upgrades for live platforms.
Engagement of Expert Services
When the engagement of Fluent's Expert Services team begins and ends is shown in the project timeline below:
Discovery & Strategy
Business Consulting Package
Empower your business teams with actionable recommendations to leverage Fluent OMS and achieve your strategic objectives with a strict focus on fast time to value. What this package includes: An expert review of your business objectives in the order management and supply chain domains, assessing your current landscape and architecture before implementation begins.The Business Consulting phase includes:- Client workshops to capture and define business objectives, expected value, and how success will be measured.
- Review of relevant tracked business metrics and objective prioritisation.
- High level requirements capture linked directly to your key objectives.
- AS IS systems architecture review, including existing integrations.
- Expert review and contribution to your roll out business cases.
Implementation Support
For Customers
Project Implementation Package
Accelerate development, resolve issues quickly and maximizes solution efficiency.What this package includes: Expert guidance alongside the Solution Design, Implementation, SIT/UAT Testing, and Launch phases.The Implementation and Testing phase includes:- Consultation throughout the project delivery phase
- Access to a knowledgeable OMS consultant(s) for ongoing advice and guidance on scope and design considerations
- Participation in sprint ceremonies and stand ups or setup of regular office hours
- Advice and guidance of Fluent Commerce delivery recommended practices
- Production account verification assistance
- Data staging assistance
- Go Live checklist review
- Platform Hypercare (first 24 hours)
For Partners
Delivery Consulting Package
Accelerate development, resolve issues quickly, align with best practices, and maximize solution efficiency.What this package includes: Expert guidance and support throughout the implementation, from sprint one through to go live. (Note: This package is designed to complement any Client packages and does not specifically include days for Discovery and Solution Design).The Implementation phase includes:
- Consultation throughout the project delivery phase
- Access to a knowledgeable OMS consultant(s) for ongoing advice and guidance on scope and design considerations
- Participation in Sprint ceremonies
- Advice and guidance of Fluent Commerce delivery best practices
- A point of contact into the wider Fluent Commerce organisation
Testing and Go Live Readiness
For Customers
Performance Testing Package
Validate the non functional aspects of an implementation and support a successful go live.What this package includes: Expert evaluation of the runtime behaviour of your implementation under a given workload and volumetrics.The Performance Testing phase includes:
- Consulting on testing best practices, test cases, and metrics
- Set up of the test account and smoke tests
- Scaling the test environment to production levels
- Execution of the performance tests and support during test execution
- Reviewing and collecting Fluent platform metrics for reporting
- Remediation of implementation bottlenecks alongside your Partner
For Customers
Ready For Launch (RFL) Package
Evaluate key aspects of your design and implementation against best practices to guarantee stability.What this package includes: A fixed price go live readiness audit acting as a final "launch gate" to escalate concerns and provide actionable recommendations before launch.The Go Live Readiness assessment includes:
- Identification of known patterns which might risk the stability of the platform
- Confirmation of the use of Fluent best practices
- Review of the usage of any partner accelerators, plugins, and/or 3rd party dependencies
- Review of performance test results
- Review of environment sizing and license limits
Ongoing Optimization Packages and Post Launch Support
(For Customers)
Annual Health Check
Accelerate the adoption of the latest Fluent product features and ensure strict alignment with best practices.What this package includes: An annual assessment of your live implementation against the latest Fluent product standards.The Assessment phase includes:
- Conducting interviews with business stakeholders to establish business context
- Assessment of the inbound and outbound inventory and order integrations
- Review of the order, inventory, and fulfillment workflows, and workflow rules
- Analysis of existing UX configurations
- Walk-through of the report and findings with the Client and/or Partner
- Capturing changes in the business and/or technology roadmap for joint planning
(For Customers)
Moving to the Fluent UX Framework
Jump start your adoption to the new framework, providing an enhanced and flexible UI/UX with significantly lower maintenance costs.What this package includes: Expert assistance in the analysis and planning required to adopt the latest web applications (moving from Admin Console to Fluent OMS, and Service Point to Fluent Store).The Consulting Support phase includes:- Analysis of existing Admin Console and Service Point configurations
- Analysis assessment walk through with the Client and/or Partner
- Best practice guidance in developing for the Fluent UX Framework
- Assistance in the adoption of the Fluent OMS and Fluent Store web applications
- Guidance around customising the web applications to specific business requirements
