Fluent Metrics Library Overview

The Fluent Metrics Library will be available via the Fluent Analytics feature. The metrics are organized by the domains of Order, Fulfillment, Inventory, and Returns.

Each dashboard has filters available to further drill down on the metrics.

Each metric below describes the calculation logic and reference statuses initially configured. These statuses are configurable within each metric's component in the relevant manifest document setting.

Order Dashboard

Purpose: Monitor overall order performance and identify trends in order volume, value, and processing issues.

Key Benefits:

• Operational clarity - get a clear view of what's working and what needs attention across your network
• Proactive issue management - detect spikes in cancellations, rejections, or delays
• Continuous optimization - track key metrics across locations, channels and fulfillment types to drive improvements
• Data-driven decisions - support trade planning, performance reviews and customer experiences with real-time data

When to use this dashboard: Check this dashboard for daily order performance monitoring, identifying order processing issues, or analyzing sales trends across channels.

Available Filters:

• Date
• Retailer
• Order Type

What to look for:

• Rising rejection or cancellation rates indicate operational issues
• Declining average order value may signal pricing or product mix problems
• Order volume patterns help with capacity planning

Fulfillment Dashboard

Purpose: Monitor and optimize fulfillment operations from order assignment through completion.

Key Benefits:

• Fulfillment visibility - track progress of orders through each fulfillment stage
• Bottleneck identification - quickly spot where fulfillments are getting stuck or delayed
• Performance optimization - measure fulfillment speed and success rates across locations
• Resource planning - understand fulfillment capacity and demand patterns

When to use this dashboard: Check this dashboard to monitor daily fulfillment operations, investigate delivery delays, or assess location performance.

Available Filters:

• Date
• Retailer
• Location
• Product

What to look for:

• High rejection rates may indicate inventory accuracy issues
• Long fulfillment times could signal operational bottlenecks
• Low fill rates suggest stock availability problems

Inventory Dashboard

Purpose: Monitor inventory levels, movement, and performance across all locations and products.

Key Benefits:

• Stock visibility - real-time view of inventory levels and availability across locations
• Demand forecasting - track product velocity and sales patterns for better planning
• Inventory optimization - identify slow-moving stock and optimize inventory investment
• Operational efficiency - monitor inventory corrections and accuracy metrics

When to use this dashboard: Check this dashboard for inventory planning, investigating stock-outs, managing slow-moving inventory, or analyzing product performance.

Available Filters:

• Date
• Retailer
• Location
• Product
• Inventory Catalog

What to look for:

• Low coverage days indicate potential stock-outs
• High correction volumes suggest inventory accuracy issues
• Slow SKU velocity identifies a potential opportunity to optimise the order sourcing logic

Return Dashboard

Purpose: Track and analyze return patterns to improve products and reduce return rates.

Key Benefits:

• Return visibility - monitor return volumes, values, and processing status
• Quality insights - identify products with high return rates and common return reasons
• Financial impact - track the cost of returns on overall profitability
• Process optimization - improve return processing efficiency and customer experience

When to use this dashboard: Check this dashboard to monitor return trends, investigate product quality issues, or optimize return processing operations.

Available Filters:

• Date
• Retailer
• Location
• Return Status

What to look for:

• Rising return rates may indicate product quality or description issues
• High-value returns significantly impact profitability
• Return reason patterns reveal opportunities for product or process improvements