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Dashboard Interface

Essential knowledge

Author:

Fluent Commerce

Changed on:

14 Aug 2025

Overview

The Fluent OMS Web App's dashboard interface serves as a central hub for monitoring and managing order activity and alerts.
It provides real-time visibility into key operational metrics — such as orders received, escalations, returns, cancellations, and pending actions — enabling quick responses to exceptions.

The dashboard is fully configurable to match business requirements. The numbers displayed represent the total records returned by these queries.

Key points

  • The OMS Dashboard provides real-time visibility into orders and alerts, supporting exception management.
  • Data is sourced from configurable GraphQL queries defined in the manifest.
  • Tiles are grouped into two sections: Orders and Alerts, each showing counts for specific timeframes or statuses.
  • Tile colors (Green, Orange, Red) change based on the Dashboard Threshold component configuration.
  • The maximum count displayed per tile defaults to 50; higher values show as 50+.
  • Clicking a tile applies a preconfigured search filter and navigates to the relevant list view.
  • Counts are based on the timestamp of the last dashboard load or refresh.


Dashboard

The dashboard layout organizes key operational metrics into visually distinct tiles, grouped into Orders and Alerts for streamlined monitoring and navigation.

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Orders Block

Displays the number of orders received during specific time frames:

  • Today (Last 24 Hours)
    • Shows orders received from the current time back to the same time yesterday.
    • Clicking opens the Order List filtered to this time period.
  • Yesterday
    • Shows orders received between 24 and 48 hours ago.
    • Clicking opens the Order List for this time range.
  • Last 5 Days
    • Orders received in the past five days.
  • Last 30 Days
    • Orders received in the past month.

All Orders block tiles are always Green when the number of orders equals or exceeds zero.

Alerts Block

Highlights operational issues and exceptions requiring attention:

  • Orders Escalated (Last 30 Days)
    • Orders with at least one fulfilment in Escalated status.
    • Color coding:
      • Green: < 1
      • Orange: 1–10
      • Red: > 10
  • Returns (Last 30 Days)
    • Return orders created in the last month.
    • Color coding:
      • Green: < 1
      • Orange: 1–100
      • Red: > 100
  • Orders Cancelled (Last 30 Days)
    • Orders cancelled within the last month.
    • Color coding:
      • Green: < 5
      • Orange: 5–100
      • Red: > 100
  • Orders Awaiting Action (Older than a Week)
    • Orders in PICK_PACK status for more than seven days.
    • Color coding:
      • Green: < 5
      • Orange: 5–100
      • Red: > 100