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Holger Lierse

Holger Lierse

Global Head of Partner Delivery & Principal Technical Consultant

I authored

36

articles. I write about:

Analytics

13

Tracking success metrics

11

Analytics and Reporting

11

Implementation

9

Order Workflows

8

Other resources

8

Developer tooling

7

Increase speed-to-market

7

Rule performance

7

Rule SDK

7

Boiler plates and reference modules

6

Utility bundle

6

GraphQL query

5

Event

5

Optimize Fluent Commerce

3

Platform flexibility

3

Inventory entities

3

GraphQL

2

Decision logic / Orchestration

2

API

2

Event API

2

UX framework

Content components

Setting

UI Component SDK

Configuration manifest

Store customer service

Product entities

Web Apps

Object attributes

Entities

Account

Order entity

Fulfillment domain entities

Order domain entities

Inventory Batch API

Batch processing

Inventory processing

Implement Fluent Commerce

Order Orchestration

Workflow

Single Sign-On (SSO)

User management

Testing

Support and maintain

Monitor and alert

API recommendations

Core API

Authentication API

Batch API

Virtual inventory position

I have worked on:

Analytics: Roles & Permissions

Edited 68 days ago

Access to Fluent Analytics is controlled through a combination of permissions and role-based access control (RBAC). This document defines the permission model, role requirements, and configuration patterns for access to Fluent Analytics.Access to Fluent Analytics is controlled through a two-layer model: users must be assigned a role that

has the `ANALYTICS_VIEW` permission AND
is listed in the Analytics Query definition.

Analytics Query Settings

Edited 68 days ago

Analytics Queries are configured through settings that map query names to analytics resources in the Fluent Analytics backend services. Each setting follows the pattern `fc.analytics.queries.{domain}` and defines available queries, their resource locations, access permissions, and optional default parameters. Use this document to:

Understand query setting structure and naming conventions
Configure new analytics queries
Set default parameters for queries
Control query access through role-based permissions

Analytics Query Structure

Edited 68 days ago

This document defines the structure and syntax for querying the Fluent Analytics backend services. Analytics Queries reference pre-configured metrics by name (called "targets"), rather than defining individual fields like standard GraphQL queries. Targets provide controlled access to analytics metrics with built-in role-based permissions. Use this document to:

Understand and construct analytics GraphQL queries
Understand target name format and how it links to query settings
Configure filter parameters to refine query results
Integrate analytics into dashboards and web applications

Average Fulfillment Time Metric

Edited 65 days ago

Learn about the Average Fulfillment Time Metric in Fluent Analytics

Average Return Order Items Metric

Edited 65 days ago

Learn about the Average Return Order Items Metric in Fluent Analytics

Average Return Order Value Metric

Edited 65 days ago

Learn about the Average Return Order Value Metric in Fluent Analytics

New Settings Form Component for Fluent Apps

Edited 525 days ago

Debugging the Component SDK

Edited 625 days ago

Configuring the Fluent Analytics Dashboards: A Step-by-Step Guide

Edited 68 days ago

Display JSON in Mystique (Admin Console)

Edited 538 days ago

Utility Bundles - Core, Dynamic and Test

Edited 205 days ago

Getting Started with the Utility Bundles

Edited 212 days ago

GraphQL All-In-One Inventory Queries

Edited 632 days ago

Retrieve inventory position, variant product, virtual base position and virtual aggregate position records based on input parameters.

GraphQL Cheatsheet

Edited 632 days ago

Collection of GraphQL samples handy for accessing Fluent OMS

GraphQL Inventory Queries

Edited 632 days ago

Sample Inventory Queries that can be used on a daily basis.

GraphQL order by ID with flags in parameter

Edited 632 days ago

Retrieve an order by `id` with flags to drive the retrieval of sub-entities.

GraphQL Product Queries

Edited 294 days ago

Sample Product Queries that can be used on a daily basis

How Sourcing Utilities work

Edited 201 days ago

The articles below will walk you through the Sourcing Utilities (`util-sourcing`), designed to simplify implementing complex sourcing logic and reduce repetitive code.PrerequisitesBefore diving in, make sure you have:

A basic understanding of the Utility Bundles and Sourcing Utilities
Familiarity with writing Rules using the Rules SDK
Completed the Getting Started with the Utility Bundles guide

Storing HTTP links on Entities with Attributes (Admin Console)

Edited 538 days ago

Location Utils

Edited 189 days ago

The `LocationUtils` class in the `util-sourcing` is a utility class that provides utilities for location-based sourcing decisions. It handles location-specific sourcing logic including distance calculations, location availability checks, and provide location-based caching optimization.

Operations & Monitoring

There are numerous ways of monitoring the Fluent platform and its functionality. We can distinguish between different types of monitoring, such as business or technical monitoring.

Orchestration & Audit Events

Edited 201 days ago

This article describes the details of the different events in the Fluent platform and provides the required base knowledge for troubleshooting. This article expects that you have a good understanding of the Fluent Event Execution process and how Events are matched before the corresponding business logic is executed.

Order Utils

Edited 186 days ago

The `OrderUtils` class in the `util-sourcing` is a utility class that provides order-specific utilities for sourcing operations. It handles order-related sourcing operations including fulfillment creation, fulfillment type determination, and order item management.

Platform Performance Enhancements - March 2026

Edited 23 days ago

Retailer Setup in SSO-Enabled Accounts

Edited 287 days ago

Creating new retailers within an SSO-enabled account involves specific considerations to ensure seamless integration and secure user management. This section provides guidelines on how to set up new retailers effectively post-SSO enablement.

Return Rate Metric

Edited 65 days ago

Learn about the Return Rate Metric in Fluent Analytics

Return Reason Ratio Metric

Edited 65 days ago

Learn about the Return Reason Ratio Metric in Fluent Analytics

Analytics: Filtering Analytics Queries by Status

Edited 68 days ago

Sourcing Context Utils

Edited 189 days ago

`SourcingContextUtils` in the `util-sourcing` is a utility class for managing sourcing context and data loading operations. It provides methods to create and populate sourcing contexts with order details, unfulfilled items, and supporting data required for sourcing decisions.

Sourcing Utilities Overview

Edited 181 days ago

The `util-sourcing` library is a comprehensive collection of utility functions designed to minimize the overhead and complexity of writing sourcing logic in your Fluent Commerce rules.PrerequisitesThese articles assumes you're familiar with:

Java
Maven
JUnit

Sourcing Utils

Edited 184 days ago

The `SourcingUtils` class in the `util-sourcing` bundle is the main utility class that orchestrates the entire sourcing process within a Rule. It provides core helper methods such as loading a Sourcing Profile, initialise the Sourcing Context, and trigger the execution of the sourcing logic configured in the profile. Each stage supports multiple customisation points throughout the process.

Top 10 Returned Products Metric

Edited 65 days ago

Learn about the Top 10 Returned Products Metric in Fluent Analytics

Total Return Amount Metric

Edited 65 days ago

Learn about the Total Return Amount Metric in Fluent Analytics

Total Return Orders Metric

Edited 65 days ago

Learn about the Total Return Orders Metric in Fluent Analytics

REST API Error Codes Overview

Edited 303 days ago

Fluent REST API returns specific HTTP Error Codes which may vary depending on the API endpoint and are explained in this document.

Virtual Position Queries

Edited 632 days ago

Sample Virtual Position Queries that can be used on a daily basis

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