Fluent Store Web App Overview

Fluent Store is an in-store responsive web application that provides store staff with end-to-end order management capabilities.

The Pick and Pack feature suiteof the Store Fulfilment app allows stores to pick and pack online orders that are allocated to the store based on store inventory at the time of order creation. The Fluent Store’s interface is used to access the capabilities of the Pick and Pack feature suite.

Fluent Store's configurable dashboard displays key information about orders and fulfilment and their statuses. It helps in-store staff monitor orders waiting for pick-up and plan the pick-and-pack process, and also provides visibility to retail managers, allowing analysis of performance at a store level. Tiles display fulfilment quantities and their statuses.  For example, a tile may display the total count of fulfilments in 'Awaiting Pick' status (Orders Awaiting Pick) for one day (or more) at a specific location. Tiles are clickable, navigating to a separate page showing data for that tile.

Carrier Booking and the Carrier Collections feature is applicable to the Home Delivery fulfilments which are being shipped to a customer as well as the Click and Collect fulfilments which are being shipped from the fulfilling store to the customer's pick up location.

The customer Collections feature is applicable to the Click and Collect fulfilments. This feature enables the store users to confirm the orders collected by customers in-store.

The UNCOLLECTED Articles feature of the Fluent Store module provides a capability for the retailers to set a collection SLA for the customers.