Accounts
Author:
Fluent Commerce
Changed on:
9 Apr 2025
Overview
This section describes the different Account types, prerequisites, and processes for requesting an Account.
A Fluent account is the representation of a single-tenant of the Fluent platform. An account is isolated and secure and provides access to the Fluent Order Management Platform on either a sandbox or production environment. For information about the Fluent environments, see environments. Access to an account is via the account-specific URL, in the format
`https://<ACCOUNTID>.sandbox.console.fluentretail.com`Key points
- Account Types
- Client Account
- Partner Account
- Training Account
- Account Request
- Clients
- Partners
Account Types
Fluent Commerce provides the following types of accounts:
- Client Account
- Partner Account
- Training Account
Client Account
This is provided to clients as part of their subscription agreement. A client receives one sandbox account and one production account. Clients can purchase additional accounts as part of their commercial agreement with Fluent Commerce.
A Fluent implementation partner is responsible for setting up and configuring a client account as part of the initial implementation.
A Dev sandbox account will be provisioned at the start of the project.
A UAT/SIT sandbox account may be provisioned at least 4 weeks before the scheduled UAT / SIT.
A Production account may be provisioned 4 to 6 weeks before the scheduled Go-Live.
Limits for client accounts are negotiated as part of the license agreement.
Partner Account
A partner account is a sandbox account provided to Fluent Partners who have completed the Fluent OMS Training. This is primarily for the internal use of the Partner for continued learning, demos, self-service labs, and testing custom plugins.
During the delivery of a client project, the partner has access to the client accounts.
Partner accounts have the following policies and prerequisites:
- A single partner account will be provided to official implementation partners in the sandbox environment.
- A partner must have completed the Fluent OMS Training (with at least 1 Technical Resource), before qualifying for a Partner Account.
- A Partner account has the following limits:
Limit Name | Limit Value |
API Requests per Day | 1000 |
Orders per Day | 100 |
Batches per Day | 100 |
Max Retailers | 50 |
Max Inventory Positions | 10000 |
Max Virtual Catalogues | 10 |
Max Locations | 1000 |
Training Account
Training Accounts are temporary accounts that are assigned and used as part of the Fluent OMS Training Program. They are only issued to participants for the use of completing labs in knowledge tracks, which include the setup, configuration, extensions, and customisation of the Fluent Order Management platform.
There are two types of Training Accounts, functional and technical. Technical only applies to the Setup and Configuration labs, functional applies to all other labs. Read the guide to see how to request either.
Training accounts remain active for 30 days before being recycled and made available to subsequent training sessions.
The training account has the following Limits:
Limit Name | Limit Value |
API Requests per Day | 1000 |
Orders per Day | 100 |
Batches per Day | 50 |
Max Retailers | 10 |
Max Inventory Positions | 500 |
Max Virtual Catalogues | 10 |
Max Locations | 50 |
Fluent Accounts are only provided under a Partner or Client Agreement. If you are not a partner or a client and would like to request a demo, contact us at: Request Demo.
Account Request
Clients
Clients should ask their implementation partner to request a commercially agreed account to be provisioned.
Partners
Partners should request their account after completing the Fluent OMS Training Program as part of their Onboarding. An account request link will be sent to you. If you have not received this link, contact us.
