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Configuring Appeasement

How-to Guide

Author:

Fluent Commerce

Changed on:

3 Oct 2025

Key Points

  • User action capability is used to create a Refund against an Order. Order workflow should be extended to have a rule to capture appeasement requests and then process them by looking up the billing account of that customer and creating a credit memo of that refund amount. 
  • It is possible to configure Appeasement functionality via UI and via Postman.
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Steps

Configuration via Postman