API, Integration, and Connectors

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Essential knowledge

Intended Audience:

Business User

Authors:

Matthew Hesford, Esma Tuzovic, Anita Gu, Cille Schliebitz

Changed on:

2 Feb 2025

Overview

API, Integration, and ConnectorsThis lesson covers the various integrations and connections with the Fluent platform.

Key points

Fluent is designed to integrate flexibly with other API's and connectors
Fluent provides connectivity via Rest and GraphQL API's
Webhooks provide outbound connectivity from Fluent

Common InterfacesThere are many interfaces that you may come across in your projects. Below are some of the more common ones, and the information that's shared between them and the Fluent platform No alt provided

Fluent Order ManagementFluent Order Management Availability, Orchestration , Inventory, Store, Service functionality are designed with flexibility to communicate with other APIs and ConnectorsOnline Store

Source data can be obtained from e-commerce stores, Marketplaces, and other sales channels
These data sources may share order and payment transaction information with the Fluent platform.
Fluent will respond with:
- Available to Sell (inventory)
- Realtime fulfilment options for PDP/carts/checkout
- Order status updates

PIMProduct information management (PIM) share the following data with Fluent:

Master data (products/categories)
Product descriptions / names / pricing / images

Note: While Fluent Order Management needs a master data list from the PIM, Fluent Order Management does not maintain this master data.ERPFluent Order Management can easily connect with CRMs and ERPs.Carrier ServiceFluent Commerce provides a number of standard webhooks for common third party integrations like courier provider hook, or email provider hook.Payment ServiceOrder Orchestration can talk with Payment APIs and get triggers / events like refund, payment success, fraud checks.WMSThe Warehouse Management System or a Drop Ship Vendor may:

Receive a Fulfilment request from Fluent OMS
Send fulfilment updates to the Fluent OMS, such as updates on the Pick & Pack process

APIsThe Fluent GraphQL API provides powerful access to data, integration, and orchestration-driven business logic. Fluent’s GraphQL API is defined by its data model schema and provides the ability to create, update, query, and search across the core order management domain model.Fluent also provides REST APIs for platform-level integration and access, such as authentication, triggering orchestration events, sending inventory batches, etc. No alt provided

WebhooksWebhooks enable outbound integration by providing external applications with real-time information. Fluent Order Management provides some standard webhooks as Rules within the Rule Library for common third-party integrations. Following are some examples of webhooks:

Email provider hook
SMS provider hook
Carrier aggregator hook
Courier hook

Webhooks form part of the integration patterns provided by the Fluent Platform and should be used when appropriate. No alt provided

ConnectorsFluent Order Management includes a growing library of Connectors that provide configuration-based integration with well known 3rd party applications and platforms in the ecosystem. Currently available connectors include:

Salesforce Connectors
Commercetools Connectors
Adobe Connectors
SCIM Connectors

…and there's more to come!Learn more about the Salesforce connectors including Salesforce Commerce Cloud (SFCC) and Service Cloud (SFSC).MORE INFOLearn more about the Commercetools connector.MORE INFOLearn more about Adobe connector.MORE INFOLearn more about SCIM connector.MORE INFO