Order management - Ship from Store Customer Journey
Essential knowledge
Authors:
Matthew Hesford, Esma Tuzovic, Anita Gu, Cille Schliebitz
Changed on:
2 Feb 2025
Overview
This topic describes an example "Ship from Store" Customer Journey
Key points
- Items purchased online
- Most appropriate stock to ship to customer is located in a store, based on business rules such as closest to customer address thus reducing shipping costs
- Items are shipped from store to customers home address
The following example demonstrates how the Fluent modules & Fluent Web Apps / UIs work together in a ship-from-store customer journey
Ship from Store Customer Journey
Ship-from-Store is a preference for retailers who need to optimize order routing and reduce the cost of serving their customers.
- Ship from the right location every time.
- Reduce delivery costs
- Optimize sourcing and allocation and fulfill from anywhere.
