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Content in this track:

Order Management Overview

Order Management Modules

Order Management - Fluent Web Apps & User Interfaces

Order Management Experience (OMX)

Order management - Orchestration Engine and Cloud Infrastructure

Order management - Ship from Store Customer Journey

Domain Model & Entities

Foundational Domains & Entities

Security Domain and Entities

API, Integration, and Connectors

End Of Track

Content in this track: Order management - Ship from Store Customer Journey

Essential knowledge

Authors:

Matthew Hesford, Esma Tuzovic, Anita Gu, Cille Schliebitz

Changed on:

27 Aug 2025

Overview

This topic describes an example "Ship from Store" Customer Journey

Key points

Items purchased online
Most appropriate stock to ship to customer is located in a store, based on business rules such as closest to customer address thus reducing shipping costs
Items are shipped from store to customers home address

The following example demonstrates how the Fluent modules & Fluent Web Apps / UIs work together in a ship-from-store customer journey

Ship from Store Customer Journey

Ship-from-Store is a preference for retailers who need to optimize order routing and reduce the cost of serving their customers.

Ship from the right location every time.
Reduce delivery costs
Optimize sourcing and allocation and fulfill from anywhere.

Matthew Hesford

Contributors:

Knowledge Tracks Related To This Topic

Foundations

Order Management Overview

Order Management Modules

Order Management - Fluent Web Apps & User Interfaces

Order Management Experience (OMX)

Order management - Orchestration Engine and Cloud Infrastructure

Order management - Ship from Store Customer Journey

Domain Model & Entities

Foundational Domains & Entities

Security Domain and Entities

API, Integration, and Connectors

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