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Content in this track:

Fluent Platform Integrations and Connections

API Retries and Exponential Back-offs

Webhooks Frequently Asked Questions

commercetools - Send Payload to External webhook

commercetools - Receive External webhook

Connect SDK - Fluent Webhooks Integration

Build a Webhooks Monitoring Dashboard

End Of Track

Content in this track: API Authentication

Essential knowledge

Authors:

Christopher Tse, Oliver Caine, Robert Wave, Girish Padmanabha

Changed on:

28 Jan 2026

Overview

APIs use authorization to ensure that client requests access data securely. This involves authenticating the sender of a request and verifying that they have permission to access or manipulate the relevant data. The authentication request returns a bearer token that can be used in subsequent API calls to confirm authentication.This guide covers the complete OAuth 2.0 authentication flow, including credential management, token lifecycle, and security best practices for production environments.

Key points

Token lifecycle management - Understand how to handle access tokens, refresh tokens, and expiration scenarios
Security best practices - Form data submission is recommended over query strings for credential protection
Integration options - Choose between standard client and FLUENT_INTEGRATION client based on your needs
Error handling - Refresh tokens are single-use; implement proper fallback strategies

Authentication

Bearer Token

The authentication endpoint returns a bearer token that can be used in the header of subsequent API calls to confirm authentication and maintain secure access.

Authentication Flow

Token Lifecycle Diagram

OAuth 2.0 Architecture

API Specifications

Technical details and endpoint configuration

Property	Value
URL	`<root_url>/oauth/token?<API Credentials>`
Methods	`POST`
Scheme	`https`
Content-Type	`See parameter submission methods below`
Headers	`fluent.account: <ACCOUNT_ID> `

Content-Type Usage

Recommended (Form Data): `Content-Type: application/x-www-form-urlencoded`Alternative (Query String): `Content-Type: application/json` or omit headerSee the Parameter Submission Methods section below for detailed security considerations.

Operations

Available authentication endpoints and methods

[POST] /oauth/token - Authentication Endpoint

This endpoint uses the provided username, password, client ID & client secret to generate an authentication token.

API CredentialsThe customer/partner will receive an email from Fluent Commerce that will contain the following information:

Credentials Information

If you did not receive the credential details, please contact one of the Fluent Friendly staff.

Name	Multiple?	Description
API Key	❌ No	This API key is to be used in the Store Locator and other Javascript widgets
API Client ID and secret	❌ No	The API Client grants the retailer access to the content via the Fluent REST API. Each retailer will have one API Client

Parameter Submission Methods

Recommended approaches for sending authentication parameters

Recommended: Form Data Parameters

We support and recommend sending authentication parameters via form data (application/x-www-form-urlencoded) instead of query strings for enhanced security.Why Form Data is Preferred

Security: Parameters are sent in the request body, not visible in URLs
Privacy: Credentials won't appear in server logs or browser history
Length Limits: No URL length restrictions for complex parameters
Best Practice: Follows OAuth 2.0 security recommendations

Method	Content-Type	Security Level	Recommended	Notes
Form Data (POST Body)	`application/x-www-form-urlencoded`	🟢High	✅ Yes	Parameters hidden in request body
Query String	`application/json` or omit	🔴Medium	⚠️ Supported but not recommended	Parameters visible in URL

Form Data Example

1POST /oauth/token HTTP/1.1 Host: ACCOUNT.sandbox.api.fluentretail.com Content-Type: application/x-www-form-urlencoded username=fluent-api&password=fluent-staging&scope=api&client_id=fluent-api&client_secret=ca5ce9a8-2f2e-4b4a-b8da-767f79fc81a9&grant_type=password

Response Codes

HTTP status codes and their meanings

Code	Description
200 - Success	Successful Operation
400 - Bad Request	Client Error - Bad Request
401 - Unauthorized	Authorization Error - Invalid Bearer Token / No permission
403 - Forbidden	Authorization Error - Forbidden
404 - Not Found	Client Error - Not Found
500 - Server Error	Server Error

Example Requests

Practical examples of authentication requests and responses

Standard Authentication Request

Recommended: Form Data Method

1POST /oauth/token HTTP/1.1 Host: ACCOUNT.sandbox.api.fluentretail.com Content-Type: application/x-www-form-urlencoded username=fluent-api&password=fluent-staging&scope=api&client_id=fluent-api&client_secret=ca5ce9a8-2f2e-4b4a-b8da-767f79fc81a9&grant_type=password fluent.account: ACCOUNT

Alternative: Query String Method

1POST /oauth/token?username=fluent-api&password=fluent-staging&scope=api&client_id=fluent-api&client_secret=ca5ce9a8-2f2e-4b4a-b8da-767f79fc81a9&grant_type=password HTTP/1.1 Host: ACCOUNT.sandbox.api.fluentretail.com Content-Type: application/json fluent.account: ACCOUNT

Success Response:

1{ 
2    "access_token": "cf02e220-86ea-408d-9b80-fb55f517725b", 
3    "token_type": "bearer", 
4    "refresh_token": "xlUuQ5e-h9Y2pRw5G4Du4fAdRfk", 
5    "expires_in": 86386, 
6    "scope": "api", 
7    "Retailer_id": 1, 
8    "FirstName": "Fluent", 
9    "LastName": "Commerce", 
10    "Roles": [] 
11}

Note

The `refresh_token` will be included in the response only if refresh tokens are enabled for the account and Single Sign-On (SSO) is not enabled.

Error Response:

1{
2  "errors": [
3    {
4      "code": "400",
5      "message": {
6        "error": "invalid_grant",
7        "error_description": "Bad credentials"
8      }
9    }
10  ]
11}

FLUENT_INTEGRATION Client Request

Integration Users - users for the FLUENT_INTEGRATION client id - have a short-lived token authentication flow. These users are set up with short-lived access tokens (30 minutes / 1800 seconds by default) and are issued a refresh token. This refresh token can be used with the login endpoint endpoint to renew authentication without sending a username and password. A shorter expiry time enhances security by ensuring that any tokens issued are not valid for longer than necessary, and the refresh token allows integrations to stay authenticated without continuously sending sensitive credentials to Fluent.Refresh tokens issued for FLUENT_INTEGRATION client types expire after 24 hours / 86400 seconds

Recommended: Form Data Method

1POST /oauth/token HTTP/1.1 Host: ACCOUNT.sandbox.api.fluentretail.com Content-Type: application/x-www-form-urlencoded client_id=FLUENT_INTEGRATION&scope=retailer&username=fluent-api&password=fluent-staging&client_secret=ca5ce9a8-2f2e-4b4a-b8da-767f79fc81a9&grant_type=password fluent.account: ACCOUNT

Alternative: Query String Method

1POST /oauth/token?client_id=FLUENT_INTEGRATION&scope=retailer&username=fluent-api&password=fluent-staging&client_secret=ca5ce9a8-2f2e-4b4a-b8da-767f79fc81a9&grant_type=password HTTP/1.1 Host: ACCOUNT.sandbox.api.fluentretail.com Content-Type: application/json

FLUENT_INTEGRATION Client

The FLUENT_INTEGRATION client is designed specifically for integrations with the Fluent platform as it has the refresh token functionality enabled by default. Required parameters:

`client_id=FLUENT_INTEGRATION`
`scope=retailer`

Note: The `client_secret` is unique to the FLUENT_INTEGRATION client_id, and can be obtained by submitting a ticket through our support platform.

Success Response:

1{
2  "access_token": "O1ogEE-LnvZIp_c3DCgKXfhiJII",
3  "token_type": "bearer",
4  "refresh_token": "fx25qnHPXER80FUx-Qo9ce02ITs",
5  "expires_in": 1799,
6  "scope": "retailer",
7  "Retailer_id": 5,
8  "Roles": [
9    "RETAILER"
10  ],
11  "FirstName": "Fluent",
12  "LastName": "Commerce"
13}

Refresh Token Request

An Authentication API request with the `username` and `password` parameters substituted with a `refresh_token`:

Recommended: Form Data Method

1POST /oauth/token HTTP/1.1 Host: ACCOUNT.sandbox.api.fluentretail.com Content-Type: application/x-www-form-urlencoded refresh_token=zVusnPsE3dPjXEi4b1p6DYHoL8E&scope=api&client_id=fluent-api&client_secret=ca5ce9a8-2f2e-4b4a-b8da-767f79fc81a9&grant_type=refresh_token

Alternative: Query String Method

1POST /oauth/token?refresh_token=zVusnPsE3dPjXEi4b1p6DYHoL8E&scope=api&client_id=fluent-api&client_secret=ca5ce9a8-2f2e-4b4a-b8da-767f79fc81a9&grant_type=refresh_token HTTP/1.1 Host: ACCOUNT.sandbox.api.fluentretail.com Content-Type: application/json

Important: Single-Use Tokens

Refresh tokens are single-use. Trying to reuse them will result in an "Invalid refresh token" error.

Usage in Mystique: Refresh tokens are currently used in Mystique to ensure a user remains logged in when they have a browser session open. The access token is checked every 30s to validate how much time is remaining until expiry. If the access token is close to expiring, the refresh token is automatically used to retrieve a new access token.

Understanding Response Objects

When you receive a successful authentication response, each field serves a specific purpose:

`access_token`

Purpose: Your main authentication credential for API calls.Usage: Include this in the Authorization header of all subsequent API requests.`Authorization: Bearer cf02e220-86ea-408d-9b80-fb55f517725b`Security: Store securely, never expose in client-side code or URLs.

`token_type`

Purpose: Specifies the type of token (typically "bearer").Usage: Use this value in the Authorization header format.

`expires_in`

Purpose: Number of seconds until the access token expires.Usage: Calculate expiration time and implement token refresh logic before expiry.Example: If expires_in is 86386 seconds (≈ 24 hours), refresh the token 5-10 minutes before expiration.

`refresh_token`

Purpose: Used to obtain new access tokens without re-authentication.Usage: Store securely and use when access token is near expiration.

Important:

Refresh tokens are single-use and expire after being used.

`scope`

Purpose: Defines the level of access granted (e.g., "api", "retailer").Usage: Determines which API endpoints and operations you can access.

`Retailer_id, FirstName, LastName, Roles`

Purpose: User and account context information.Usage: Use for personalization, authorization checks, and audit logging.

Token Lifecycle Management

Proper token management is crucial for maintaining secure and uninterrupted API access.

1. Initial Authentication

Store both access_token and refresh_token securely. Calculate expiration time using expires_in value.

2. Token Usage

Use access_token in Authorization header for all API calls. Monitor token expiration time.

3. Proactive Refresh

Refresh token 5-10 minutes before expiration to avoid service interruption.

4. Handle Expiration

If you receive 401 Unauthorized, immediately attempt token refresh or re-authentication.

Best Practices

Secure Storage: Never store tokens in localStorage or sessionStorage in web apps
Token Rotation: Always use the new refresh_token returned with each refresh
Error Handling: Implement proper error handling for token refresh failures
Monitoring: Log token refresh events for debugging and monitoring
Cleanup: Clear tokens on logout or authentication errors

Using the Access Token

Once you have the access token, include it in the Authorization header of your API requests:`Authorization: Bearer your-access-token-here`Replace "your-access-token-here" with the actual access_token value from the authentication response.

Models

Data structures for requests and responses

Response Model

Key	Type	Required	Description
access_token	String	✅	The access token string as issued by the authorization server
token_type	String	✅	The type of token. This will typically be the string “bearer”
expires_in	Integer	❌	If the access token expires, this field will return a value in seconds until the token expires
scope	String	❌	The scope of the access token
refresh_token	String	❌	Refresh tokens can be used to fetch a new access token without needing username and password
Retailer_id	Integer	❌	This is a unique ID associated with the retailer
Roles	[String]	❌	An array of the Roles associated with the returned token
FirstName	String	❌	The first name of the user account that requested the token
LastName	String	❌	The last name of the user account that requested the token

Error Model

Key	Type	Possible Values	Description
errors	Array	-	List of errors
code	String	400, 401, 403, 404, 500	error code
message	String	-	description of the error

Content in this track:

Fluent Platform Integrations and Connections

APIs Overview

GraphQL API

REST API

GraphQL (GQL) Mutations

API Authentication

API Retries and Exponential Back-offs

Authentication Token Expiry

API Error Codes

Webhooks

Webhooks Frequently Asked Questions

Webhook Receivers

commercetools - Send Payload to External webhook

commercetools - Receive External webhook

Connect SDK - Fluent Webhooks Integration

Build a Webhooks Monitoring Dashboard

End Of Track

API Authentication

API Authentication

Overview

Key points

Authentication

Bearer Token

Authentication Flow

Token Lifecycle Diagram

OAuth 2.0 Architecture

API Specifications

Operations

Parameter Submission Methods

Form Data Example

Response Codes

Example Requests

Standard Authentication Request

Recommended: Form Data Method

Alternative: Query String Method

Success Response:

Error Response:

FLUENT_INTEGRATION Client Request

Recommended: Form Data Method

Alternative: Query String Method

Success Response:

Refresh Token Request

Recommended: Form Data Method

Alternative: Query String Method

Understanding Response Objects

`access_token`

`token_type`

`expires_in`

`refresh_token`

`scope`

`Retailer_id, FirstName, LastName, Roles`

Token Lifecycle Management

1. Initial Authentication

2. Token Usage

3. Proactive Refresh

4. Handle Expiration

Models

Response Model

Error Model

Christopher Tse

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