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APIs (, Core, Authentication, , and Batch), Legal Resources, SLAs, Platform Limits, Cloud Architecture, Environments, Entities, Objects, and Attributes.

User Lockouts: What to Expect After Too Many Failed Login Attempts

Essential knowledge

This explains what happens when an is temporarily locked due to multiple failed login attempts, whether caused by a user entering the wrong password or an integration using outdated credentials.

After reading this , you will understand:

  • What triggers a username lockout in Fluent 
  • How the lockout works 
  • What actions users and integration owners should take

Key Points to Know:

  • Lockouts are temporary (15 minutes).
  • Applies to both web console users and API clients.
  • A lockout is enforced even if the correct password is entered after the threshold is reached.
  • Accounts are locked after multiple failed login attempts ( 5 attempts).
  • Lockouts are specific to the username with failed login attempts
  • The lockout period is 15 minutes, starting from the last failed attempt.
  • Lockouts apply across all login methods (web, API, scripts) using the same username.
  • During a lockout for a given username:
    • All logins (even with correct credentials) will return an error
    • The error message will be exactly the same as providing an incorrect username and password (even with correct credentials)
  • The login screen and error messages will clearly reflect lockout status.
  • Technical users maintaining integration code should ensure their code does not retry authentication more than 5 times. 
  • Avoid account sharing between UI users and integrations to prevent cross-impact.
  • Contact Support if you're locked out and need urgent access.

REST API

Essential knowledge

The Fluent Platform provides and number of REST APIs for interacting with the platform.

These differ from the primary GraphQL APIs which primarily cover domain entities. This section provides access to the REST based Platform APIs reference documentation.

  • The REST APIs provide platform level capability, such as Authentication, Integration, and Workflow Framework setup
  • This does not include deprecated v4.1 Domain-based REST APIs
  • See GraphQL for current domain-based entities and APIs

GraphQL API

Essential knowledge

The Fluent GraphQL API provides powerful access to data, integration, and orchestration-driven business logic. It provides an opportunity to streamline and optimize requests to the Fluent Management platform in a way that is more flexible than the REST-based API.

  • Schema Documentation
  • Benefits of GraphQL
  • Why Did We Choose GraphQL?
  • Differences Between REST and GraphQL-based APIs

GraphQL Reference

Essential knowledge

These docs were generated by graphql-docs. Just starting out with ? Check out 's official documentation!

  • The schema docs are generated as part of a product release process and therefore are up-to-date.