Order Management Lifecycle

Returns OMS configuration contains:

• Creating a Return
• Returns List page
• Return Details page
• Return Fulfillment Details page

• Create a return in Fluent OMS
• View returns from all retailers associated with the logged-in user
• View detailed information about a return
• View detailed information about how a return was fulfilled

Learn about the typical phases in delivering Fluent OMS projects from Discovery to 'Go Live'.

• Comprehensive Discovery: Ensure thorough gathering of business requirements and precise backlog generation to set a solid foundation for the project.
• Robust Testing: Conduct System Integration Testing (SIT), Performance Testing, and User Acceptance Testing (UAT) to validate all aspects of the solution.
• Client Involvement: Engage clients early, especially before UAT, to familiarize them with the user interfaces and gather their feedback.
• Successful Launch: Execute a meticulous production deployment, including data staging and validation testing, to ensure a smooth 'go live' transition.

The Returns feature is available for any OMX web apps. The following guide will step through the areas of configuration to enable the Returns reference solution.

• A step-by-step guide to enable reference return functionality.
  • Settings setup
  • Create & Assign the Instore Return Role
  • Workflow Configuration (Order, returnOrder and Billing)
  • Manifest Changes for Fluent Store and Fluent OMS

createFinancialTransaction GraphQL mutation Example

• createFinancialTransaction GraphQL mutation Example

Fluent Expert Services (ES) are our subject-matter experts who are responsible for ensuring that project implementation leverages the full extent of the software features and capabilities of Fluent OMS, and that best practices are followed.  This article will cover the different service packages that are on offer to help facilitate the project, keep it moving forward, and involve all parties (Expert Services, Partner, and/or the Client) working collaboratively to validate choices, monitor progress, and review developments.

• Some of the packages provided by the Expert Services Team:
  • Discovery and Solution Design
  • Order Management Experience
  • Go-live readiness