Unify tracking for multi-shipment orders
Author:
Fluent Commerce
Changed on:
28 Oct 2025
Problem
Orders fulfilled from multiple locations create separate shipments with different tracking numbers, making it difficult for both customers and support teams to monitor complete order status.
Without consolidated tracking views, customers become confused and frustrated, leading to increased support inquiries and poor delivery experiences. Retailers cannot effectively manage customer expectations or proactively communicate about complex multi-shipment orders.
Example
A furniture retailer frequently split large orders across multiple fulfillment locations, creating 3-4 separate shipments per order with different carriers and tracking numbers. Customers received a confusing list of tracking numbers with no context about which items were in which shipment. Customer service spent significant time explaining complex tracking scenarios, and many customers missed deliveries because they were monitoring the wrong tracking number. The retailer had no consolidated view to proactively manage these multi-shipment orders or identify when problems occurred.
