Multiple Delivery Addresses
Feature
Changed on:
29 June 2026
Overview
Allows customers to assign unique delivery addresses to individual items within a single order, replacing the need to place multiple separate transactions.- Lowers Transaction Costs: Processing one consolidated order minimizes credit card processing fees and invoice overhead.
- Improves Customer Experience: Shoppers can manage complex multi-destination distributions during a single checkout session.
- Enhances Operational Visibility: Provides customer support teams with clear tracking across independent shipment paths.
How it Works
Customers can specify unique delivery details for each item in their shopping cart, including the destination address, contact name, company name, and phone number.Fluent Order Management handles these complex multi-destination requests by breaking the parent order down into independent child entities called`Fulfilment Choice` records. The platform automatically assesses inventory availability to generate a specific fulfillment plan for each destination.Each Fulfilment Choice tracks its own logistical journey—moving through states like Booked, Pick&Pack, and Complete, allowing different warehouses, distribution centers, or retail stores to pack and ship items concurrently. Customer support agents can monitor these separate tracking paths through the Availability interface under the Fulfilment Options menu.Who is This Feature For?
- Business-to-Business (B2B) Procurement Managers who need to distribute equipment, tools, or corporate supplies across multiple regional offices or job sites simultaneously.
- Customer Success Teams who require granular, line-level visibility to alter or track independent shipping lines through a single web application interface.
What Problems Does it Solve?
- Eliminates Basket Splitting: Customers purchasing items for different office branches or separate individuals often abandon checkouts when forced to execute multiple distinct transactions.
- Reduces Administrative Bloat: Placing separate orders for a single multi-destination purchase duplicates corporate approval workflows and vendor invoice management.
- Resolves Tracking Chaos: Legacy systems struggle to track split shipments under a single order number, leading to conflicting delivery data for customer support agents.
Use Cases
Example
Coordinating Corporate Supply Distributions
A procurement manager for a professional services firm based in New York needs to distribute corporate onboarding kits to three remote employees living in different states. Instead of executing three separate checkout runs and managing three separate corporate credit card receipts, the manager adds all three kits to a single shopping cart.During checkout, the user inputs the explicit shipping address, contact name, and phone number for each individual remote worker. Fluent Order Management processes the transaction and generates three separate`Fulfilment Choice` lines.The platform directs the closest regional fulfillment centers to fulfill each item independently. The manager reviews all delivery timelines through a single master record, while the employees receive their kits directly at their home addresses.