Multiple Delivery Methods
Feature
Changed on:
29 June 2026
Overview
Allows customers to mix in-store pickup and home delivery options for different items within a single order, orchestrating independent fulfillment paths to eliminate separate transactions.- Lowers Cart Abandonment: Shoppers can combine immediate local pickups with standard home shipments in one transaction.
- Reduces Fees: Consolidating split-method purchases into a single parent order minimizes payment processing overhead.
- Improves Insights: Customer service agents track distinct delivery types from a single view.
How it Works
Customers can choose a mix of fulfillment channels during a single checkout session, selecting exactly which items they want shipped to their homes and which they want to collect at a local retail store.Fluent Order Management handles these mixed transactions by creating separate child records called`Fulfilment Choice` entities under the main parent order. The platform assesses inventory and generates a custom fulfillment plan for each selected method. The home delivery line item routes through standard warehouse or carrier channels, while the pickup line item triggers in-store picking tasks for retail associates. Each path executes independently within its own sub-workflow, and customer success teams can track every milestone via the Availability interface.Who is This Feature For?
- Omnichannel Merchandising Directors who want to offer a flexible checkout experience that drives both online sales and physical store foot traffic.
- Customer Success Agents who need clear, line-level visibility to manage, track, or adjust mixed orders from a centralized interface.
What Problems Does it Solve?
- Eliminates Broken Checkout Flows: Shoppers frequently abandon their baskets when forced to place separate orders for items they want immediately via pickup versus items they want delivered.
- Reduces Order Administration: Merging different delivery methods into a single parent transaction removes the burden of managing duplicate invoices and receipts.
- Resolves System Silos: Legacy platforms often fail to split fulfillment tasks by line item, causing operational delays, manual processing interventions, or misrouted shipments.
Use Cases
Example
Coordinating Home Delivery and In-Store Pickup in a Single Purchase
A customer based in New York wants to purchase a laptop and a pack of printer paper from a technology retailer. The customer needs the printer paper immediately for a project and wants to pick it up at a local store on their way home. However, the laptop is an online-exclusive item that must ship from a central distribution center.Instead of placing two separate orders, the customer uses the unified checkout to select in-store pickup for the printer paper and home delivery for the laptop. Fluent Order Management processes the single transaction and instantiates two separate`Fulfilment Choice` paths. The platform immediately alerts the New York retail store to pick and pack the printer paper, while simultaneously directing the warehouse to ship the laptop. The customer collects the paper that afternoon, and the laptop arrives at their doorstep two days later.