Multiple Pickup Locations
Feature
Changed on:
29 June 2026
Overview
Multiple Pickup Locations allows customers to choose different physical collection points for individual items within a single order. This feature gives shoppers more flexibility and eliminates the need to place multiple separate orders when stock is split across different stores.- Improved Customer Experience: Shoppers gain complete control over where and when they collect their purchases, which increases brand loyalty.
- Increased Revenue: Exposing localized store stock to digital buyers increases overall product availability and helps clear inventory from specific retail shelves.
How it Works
When customers add multiple items to their shopping cart, they do not have to select one single store for the entire collection. Instead, they can select the most convenient store location for each individual line item during checkout.Fluent Order Management receives the single order and automatically routes each item to the correct physical store. Store associates at each location receive updates through their store interface to pick and pack their assigned items independently. The customer receives notifications for each location when their items are ready for collection.Who is This Feature For?
- Retail Operations Managers who want to use physical store inventory to satisfy online demand without introducing complex order-splitting processes.
- Customer Service Specialists who need to monitor or modify pickup details when a customer asks to change a collection location.
What Problems Does it Solve?
- Reduces Cart Abandonment: Customers often abandon their shopping carts if a single item is out of stock at their preferred store. Allowing them to pick up that specific item from a nearby alternative location saves the purchase.
- Eliminates Store-to-Store Transfer Costs: Retailers do don't need to spend money or waste time shipping stock between retail locations to consolidate a single customer order.
- Removes Customer Service Invisibility: Customer service agents can track the fulfillment progress of every store node from a single interface, rather than searching through fragmented, split orders.
