Total Return Orders Metric
How-to Guide
Author:
Holger Lierse
Changed on:
16 Sept 2025
Key Points
- Total number of return requests received for the selected time period.
Steps
What it measures
Total number of completed returns processed for the selected time period.
When to use this metric
- Monitor return volume trends and patterns
- Plan return processing capacity and staffing
- Assess the effectiveness of return prevention initiatives
- Compare return volumes across time periods
How to interpret
- Good performance: Return volumes are stable and manageable
- Potential issues: Increasing return volumes may indicate quality or operational issues
- Benchmark guidance: Varies by industry; track trends more than absolute numbers
Key considerations
- Return volume affects operational costs and customer satisfaction
- Seasonal patterns are normal for many product categories
- Volume spikes may indicate specific product or process issues
Technical details
Formula:
COUNT(returnOrders) where status = {COMPLETE_STATUS} for specific time period
Configurable elements:
- COMPLETE_STATUS: Status definitions for complete fulfillments (default: COMPLETE)
