Total Return Amount Metric

Total value of all returned products for the selected time period.

• Monitor the financial impact of returns on revenue
• Assess return trends and their business implications
• Evaluate return prevention program effectiveness
• Plan financial reserves for return processing

• Good performance: Return amounts are low relative to total revenue
• Potential issues: High return amounts significantly impact profitability
• Benchmark guidance: Depends on industry

• Returns directly reduce realized revenue and increase operational costs
• Seasonal returns may spike after gift-giving periods
• Product categories vary significantly in return rates and values
• Currency symbols may not be meaningful when viewing multiple retailers in different countries
• Only includes completed return orders
• Revenue timing is based on return order completion, not refund processing

Formula: 

SUM(returnOrder.totalAmount) where status = {COMPLETE_STATUS} for original orders created within the selected time period

Configurable elements:

• COMPLETE_STATUS: Status definitions for complete fulfillments (default: COMPLETE)