Total Expired Fulfillments Metric

Number of fulfillments that timed out (expired) before completion.

• Identify capacity constraints and bottlenecks
• Monitor fulfillment SLA compliance
• Assess the need for operational process improvements
• Evaluate timeout threshold appropriateness

• Good performance: Low expired fulfillments % indicates healthy fulfillment location performance
• Potential issues: High expiration rates indicate capacity or process problems
• Benchmark guidance: Should trend toward zero; any pattern needs investigation

• Expired fulfillments often result in customer disappointment
• May trigger automatic reassignment to other locations
• Can indicate unrealistic SLA expectations or operational constraints

Formula: 

COUNT(fulfillments) where status = {EXPIRED_STATUS} within the selected time period

Configurable elements:

• EXPIRED_STATUS: Status definitions for expired fulfillments (default: EXPIRED)