Rejection Rate Metric

Percentage of fulfillments rejected.

• Identify fulfillment locations with operational issues
• Monitor inventory accuracy problems
• Assess the impact of product availability on customer experience
• Evaluate location performance and capacity management

• Good performance: A lower rejection rate indicates healthy operations
• Potential issues: Higher rates suggest inventory inaccuracy or capacity problems
• Benchmark guidance: Monitor trends rather than absolute numbers; sudden spikes need investigation

• High rejection rates directly impact customer satisfaction and delivery times
• May indicate overselling or poor inventory management
• Location-specific patterns can reveal operational inefficiencies

Formula: 

(COUNT(fulfillments) where fulfillment.status = {REJECTED_STATUS} / COUNT(fulfillments)) * 100 within the selected time period

Configurable elements:

• REJECTED_STATUS: Status definitions for rejected fulfillments (default: REJECTED)