Fill Rate Metric
How-to Guide
Author:
Holger Lierse
Changed on:
16 Sept 2025
Key Points
- Percentage of order items successfully fulfilled from available inventory.
Steps
What it measures
Percentage of order items successfully fulfilled from available inventory.
When to use this metric
- Monitor inventory availability and accuracy
- Assess the quality of fulfillment operations
- Evaluate inventory planning effectiveness
- Track progress on inventory management improvements
How to interpret
- Good performance: Fill rate above 95% indicates excellent inventory management
- Potential issues: Fill rates below 90% suggest inventory or operational problems
- Benchmark guidance: Industry standards vary; aim for continuous improvement
Key considerations
- High fill rates improve customer satisfaction and reduce operational complexity
- May vary seasonally based on demand patterns and inventory cycles
- Product-level analysis can identify specific improvement opportunities
Technical details
Formula:
(SUM(fulfillment.items.filledQuantity) / SUM(fulfillment.items.requestedQuantity)) * 100 within the selected time period
Configurable elements:
- none
