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Authors:
Esma Tuzovic, Cille Schliebitz, Anita Gu
Changed on:
20 Dec 2024
In this article, you will understand how fulfillment options provide the available to sell quantities.
Recall the challenge Laura faced during her search for shoes? The features and capabilities provided by Fluent's Availability Module help solve these challenges, and many more.
✅ Allows customers to obtain all possible fulfillment options on the PDP reducing the chances of cart abandonment.
✅ Provides accurate available stock information — customers are shown up-to-date availability on the PDP and checkout page using the Fulfillment Options call. Note: Stock information on the PLP is achieved by refreshing the inventory cache on a regular basis (e.g. every 15 minutes).
N° | Control Ref | Description |
1 | Display information on product variants | Display information for any products and their variants on the PDP (or checkout page) based on underlying inventory data — this increases cart conversion rates. |
2 | Back-orders | Allow back-orders for an item that is temporarily out-of-stock Note: This is a capability possible through extension with SDKs. |
3 | Provide ETAs per delivery or pickup options | Providing delivery ETA's and pickup options upfront to the customer (e.g. 24 hours click and collect) enhances customer satisfaction and retention. |
4 | Show nearest locations with stock | Allow customers to see what’s in stock at local stores nearby — this provides convenience and flexibility for the customer. |
5 | Show availability of related recommended products | Showing availability of related recommended products increases the chance of customers purchasing add-on products and ultimately spending more. |
Availability module also has features and capabilities for:
The Availability Module uses a workflow called Fulfillment Options to generate Fulfillment Plans based on the requested items. This workflow interacts with the Inventory module and uses a sourcing logic to produce plans from a selected Virtual Catalogue for that channel.
Availability provides a range of information about different products. This information is provided by considering custom attributes defined in a business workflow.
Entities that exist in this Domain include:
Below, you can explore how the Fulfillment Options workflow works to produce options and plans to present on the eCommerce site.
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