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Average Order Value Metric

How-to Guide

Author:

Movyn John

Changed on:

16 Sept 2025

Key Points

  • Average value per order for the selected time period.

Steps

Step arrow right iconWhat it measures

Average value per order for the selected time period.

No alt provided

Step arrow right iconWhen to use this metric

  • Assess pricing strategy effectiveness
  • Monitor customer spending behavior changes
  • Evaluate the impact of promotions on order value
  • Set targets for upselling and cross-selling initiatives

Step arrow right iconHow to interpret

  • Good performance: Steady increases or meeting AOV targets
  • Potential issues: Declining AOV may indicate price sensitivity or competitive pressure
  • Benchmark guidance: Compare to historical trends and industry benchmarks for your category

Step arrow right iconKey considerations

  • Currency differences may affect multi-region comparisons
  • Seasonal variations are normal for many retail categories
  • Promotions and discounts will temporarily reduce AOV

Step arrow right iconTechnical details

Formula: 

SUM(order.totalPrice) / COUNT(orders) for orders where status = {COMPLETE_STATUS} within the selected time period

Configurable elements:

  • COMPLETE_STATUS: Status definitions for complete orders (default: COMPLETE)