Total Failed Fulfillments Metric

Number of fulfillments that failed during the fulfillment process.

• Identify systemic operational problems
• Monitor the impact of process changes on failure rates
• Assess location-specific quality issues
• Track progress on operational improvement initiatives

• Good performance: Failed fulfillments should be a low %
• Potential issues: Increasing failure rates indicate process or system problems
• Benchmark guidance: Should trend toward zero; patterns need root cause analysis

• Failed fulfillments require manual intervention and delay delivery
• May indicate inventory accuracy, system, or training issues
• Different failure types require different corrective actions

Formula: 

COUNT(fulfillments) where status = {FAILED_STATUS} within the selected time period

Configurable elements:

• FAILED_STATUS: Status definitions for failed fulfillments