Docs
Authors:
Dominik Malzacher, Movyn John, Anita Gu, Cille Schliebitz
Changed on:
31 Jan 2025
This article will cover the typical team setups involved in Fluent OMS projects, and the various roles and associated tasks in delivering a successful project.
Projects are led by either the Implementation Partner or the Client directly involved in implementation.
A Project Sponsor (or Project Manager) on the client side is matched with an Expert Services Senior Manager or with a member of the Client Success team from Fluent Commerce. They will also be matched with the Account Lead and/or the Project Manager on the Implementation Partner's side.
The Solution Architect, Business Analyst, and Tech Lead on the Partner's side are matched with the Product Owner, Enterprise Architect, and Expert Services Consultant on the client side.
During the implementation process, the client's IT team, Fluent Commerce's Expert Services Consultants, and the partner's QA Tester/Engineer and team of Java + React Developers work together.
During Workshops and Testing, Business and IT Stakeholders, Key Users from the client side, Expert Service Consultants from Fluent Commerce, and a Business Analyst from the Partner's end come together.
The following generic RACI chart forms the basis of the overall responsibilities between the client, partner and Fluent during the project implementation phase.
Responsible - owner of the task
Accountable - must sign off/approve the task
Consulted - has necessary information or capability
Informed - should be informed
Discovery Phase
Implementation Phase
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