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Project Roles and Responsibilities

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Content in this track: Project Roles and Responsibilities

Essential knowledge

Authors:

Dominik Malzacher, Movyn John, Anita Gu, Cille Schliebitz

Changed on:

31 Jan 2025

Overview

This article will cover the typical team setups involved in Fluent OMS projects, and the various roles and associated tasks in delivering a successful project.

Key points

Project team setups typically include clients, implementation partners and Fluent's Expert Services team.
Project representatives from Fluent Commerce, the Client and/or the Partner are separated into distinct areas of project responsibility. See below for the typical roles and responsibilities for both discovery phase and project implementation phase.
Projects are usually partner-led; however client-led in-house projects are also possible.

Projects are led by either the Implementation Partner or the Client directly involved in implementation.

Sponsors and Governance

A Project Sponsor (or Project Manager) on the client side is matched with an Expert Services Senior Manager or with a member of the Client Success team from Fluent Commerce. They will also be matched with the Account Lead and/or the Project Manager on the Implementation Partner's side.

Steering and Design

The Solution Architect, Business Analyst, and Tech Lead on the Partner's side are matched with the Product Owner, Enterprise Architect, and Expert Services Consultant on the client side.

Implementation

During the implementation process, the client's IT team, Fluent Commerce's Expert Services Consultants, and the partner's QA Tester/Engineer and team of Java + React Developers work together.

Workshops and Testing

During Workshops and Testing, Business and IT Stakeholders, Key Users from the client side, Expert Service Consultants from Fluent Commerce, and a Business Analyst from the Partner's end come together.

In-house Projects

In cases where a project will be delivered in-house a hybrid team setup can be organised. For example, the partner supplying the governance, mentoring and oversight, and the client providing the dev team.

Typical Project Roles & Responsibilities

The following generic RACI chart forms the basis of the overall responsibilities between the client, partner and Fluent during the project implementation phase.

Responsible - owner of the task

Accountable - must sign off/approve the task

Consulted - has necessary information or capability

Informed - should be informed

Discovery Phase