Expert Service Packages

Discovery and Solution Design

This package is designed to assist with discovery and ensure successful implementation of Fluent Order Management.  It's popular with partners and clients who are still learning the ropes and would benefit from having support from an Expert Service Consultant to help guide the process and ensure that implementation commences in the right direction.  It includes the provision of technical and functional guidance throughout project delivery according to Fluent Order Management best practices.  The team is also there to help conduct detailed technical and functional checks and reviews, and also assist with:

• Integration mapping support and design
• Domain-specific workflow design (Order, Inventory, etc.) such as rulesets, rules, states, and user actions
• Best practices, both technical and functional
• Help with designing rules
• Help with user experience design

Order Management Experience

Designed to assist with:

• Analysis of existing Admin Console and Service Point web app configurations (if still being used), and adoption of the Fluent OMS and Fluent Store web applications
• Best practice guidance in developing on the Fluent UX Framework
• Guidance around customising Fluent Commerce web applications to a client’s business requirements
• Report with findings and actionable recommendations
• Analysis walk-through with Client and/or Partner

Go-Live Readiness

Designed to support the successful go-live of Fluent Order Management.  It includes a review covering multiple checkpoints to ensure the solution is certified to launch. This process is intended to be run 2-3 times to ensure the implementation is in a 'fit-for-production' state, and includes a Ready For Launch report (RFL) for partner and client records.

Engagement of Expert Services

When the engagement of Fluent's Expert Services team begins and ends is shown in the project timeline below: