Item Rejection Rate Metric
How-to Guide
Author:
Movyn John
Changed on:
16 Sept 2025
Key Points
- Percentage of fulfillment item quantities rejected by locations.
Steps
What it measures
Percentage of fulfillment item quantities rejected by locations.
When to use this metric
- Identify fulfillment locations with operational issues
- Monitor inventory accuracy problems
- Assess the impact of product availability on customer experience
- Evaluate location performance and capacity management
How to interpret
- Good performance: A lower rejection rate indicates healthy operations
- Potential issues: Higher rates suggest inventory inaccuracy or capacity problems
- Benchmark guidance: Monitor trends rather than absolute numbers; sudden spikes need investigation
Key considerations
- High rejection rates directly impact customer satisfaction and delivery times
- May indicate overselling or poor inventory management
- Location-specific patterns can reveal operational inefficiencies
Technical details
Formula:
(SUM(fulfillment.items.rejectedQuantity) / SUM(fulfillment.items.requestedQuantity)) * 100 within the selected time period
Configurable elements:
- none
