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Salesforce Connector & Rules SDK Updates 2021-04-30

Release

Author:

Fluent Commerce

Changed on:

22 Mar 2024

Target release date:2021-04-30
Release status:Released

Description

Salesforce connectors

The Salesforce Commerce Cloud connector is upgraded to support GraphQL and Global Inventory (GI). For more information about the upgrade and new functionality, see Salesforce Commerce Cloud.

A new Salesforce Service Cloud connector is provided, which enables the Customer Service Representatives (CSR) to view the information about orders stored within Fluent Order Management in the Salesforce Service Cloud application.

For more information about this connector, read the Salesforce Service Cloud article.


Rules SDK release for Salesforce connectors

A new version of the Fluent SDK is released, which supports the Salesforce Commerce Cloud connector. This SDK includes the CreateFulfilmentPlansSFCC demo rule which is added to the base plugin for Product Availability.

For more information about the latest Rules SDK, see the Rules SDK package.

Changelog

Details as listed above.

Package

Salesforce Service Cloud (SFSC) connector
Edited 142 days ago

To accelerate integration between the Salesforce Service Cloud (SFSC) and Fluent Order Management, Fluent Commerce provides a connector certified by Salesforce using their reference front-end architecture. The connector enables Customer Service Representatives to find and manage customer orders from a single application, which helps to:

  • Reduce call time by managing orders from just one application
  • Enhance customer experience - Shorter call times mean happier customers.
  • Reduce training time - Using the familiar Salesforce UI.
  • Access powerful business logic stored in Fluent Order Management.


Released capability depth:New capability, Enhancement
Release bundle / Capability type:Tool, Connector framework

Related content

Salesforce Connectors Overview
Edited 388 days ago

Fluent Commerce offers a scalable cloud platform with Distributed Order Management functionality. This functionality includes support for Click and Collect, Ship from Store, Omnichannel Returns, and a Single View of Inventory across all locations. The Salesforce connectors enable integration between Salesforce Commerce Cloud (SFCC)storefront, Salesforce Service Cloud (SFSC) customer service application, and Fluent Order Management.

Salesforce Service Cloud (SFSC) connector
Edited 142 days ago

To accelerate integration between the Salesforce Service Cloud (SFSC) and Fluent Order Management, Fluent Commerce provides a connector certified by Salesforce using their reference front-end architecture. The connector enables Customer Service Representatives to find and manage customer orders from a single application, which helps to:

  • Reduce call time by managing orders from just one application
  • Enhance customer experience - Shorter call times mean happier customers.
  • Reduce training time - Using the familiar Salesforce UI.
  • Access powerful business logic stored in Fluent Order Management.


Salesforce Service Cloud (SFSC) Connector Installation Guide
Edited 408 days ago
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