Salesforce Connector & Rules SDK Updates 2021-04-30

To accelerate integration between the Salesforce Service Cloud (SFSC) and Fluent Order Management, Fluent Commerce provides a connector certified by Salesforce using the Salesforce Reference front end architecture. Fluent Commerce provides a connector certified by Salesforce using the Salesforce Reference front end architecture. The connector enables Customer Service Representatives (CSR) to find and manage customer orders from a single application, which helps to:

• Reduce call time - Customer service staff can manage orders from just one application, so they can resolve calls faster.
• Enhance customer experience - Shorter call times means happier customers.
• Reduce training time - Using the familiar Salesforce UI to manage orders means less training is needed. This makes it easier to ramp up staff for peak season.
• Access powerful business logic - Order updates are processed by the powerful business rules stored in Fluent Order Management.

Fluent Commerce offers a scalable cloud platform with Distributed Order Management functionality. This functionality includes support for Click and Collect, Ship from Store, Omnichannel Returns, and a Single View of Inventory across all locations. The Salesforce connectors enable integration between Salesforce Commerce Cloud (SFCC)storefront, Salesforce Service Cloud (SFSC) customer service application, and Fluent Order Management.

To accelerate integration between the Salesforce Service Cloud (SFSC) and Fluent Order Management, Fluent Commerce provides a connector certified by Salesforce using the Salesforce Reference front end architecture. Fluent Commerce provides a connector certified by Salesforce using the Salesforce Reference front end architecture. The connector enables Customer Service Representatives (CSR) to find and manage customer orders from a single application, which helps to:

• Reduce call time - Customer service staff can manage orders from just one application, so they can resolve calls faster.
• Enhance customer experience - Shorter call times means happier customers.
• Reduce training time - Using the familiar Salesforce UI to manage orders means less training is needed. This makes it easier to ramp up staff for peak season.
• Access powerful business logic - Order updates are processed by the powerful business rules stored in Fluent Order Management.