Salesforce Connector & Rules SDK Updates 2021-04-30

To accelerate integration between the Salesforce Service Cloud (SFSC) and Fluent Order Management, Fluent Commerce provides a connector certified by Salesforce using their reference front-end architecture. The connector enables Customer Service Representatives to find and manage customer orders from a single application, which helps to:

• Reduce call time by managing orders from just one application
• Enhance customer experience - Shorter call times mean happier customers.
• Reduce training time - Using the familiar Salesforce UI.
• Access powerful business logic stored in Fluent Order Management.

Fluent Commerce offers a scalable cloud platform with Distributed Order Management functionality. This functionality includes support for Click and Collect, Ship from Store, Omnichannel Returns, and a Single View of Inventory across all locations. The Salesforce connectors enable integration between Salesforce Commerce Cloud (SFCC)storefront, Salesforce Service Cloud (SFSC) customer service application, and Fluent Order Management.

To accelerate integration between the Salesforce Service Cloud (SFSC) and Fluent Order Management, Fluent Commerce provides a connector certified by Salesforce using their reference front-end architecture. The connector enables Customer Service Representatives to find and manage customer orders from a single application, which helps to:

• Reduce call time by managing orders from just one application
• Enhance customer experience - Shorter call times mean happier customers.
• Reduce training time - Using the familiar Salesforce UI.
• Access powerful business logic stored in Fluent Order Management.