Fluent Commerce Logo
Docs
Help & Feedback
Sign In

Salesforce Service Cloud (SFSC) Connector Installation Guide

How-to Guide

Author:

Fluent Commerce

Changed on:

10 Oct 2023

Key Points

  • The Salesforce Service Cloud (SFSC) connector can be downloaded on Salesforce marketplace (Appexchange).
  • In order to launch the connector: A SFSC administrator would need to download the Fluent OMS app from Salesforce App Exchange and deploy it within the SF organisation. API configurations and settings would then need to be added on Fluent OMS app to complete the set up.

Steps

Step arrow right iconPrerequisite

  • Download the Fluent Order Management app from the Salesforce App Exchange.
  • Deploy the app within your Salesforce organization.

Installation Steps

Step arrow right iconStep 1: Launch Fluent Order Management App within Salesforce

  • Click the App Launcher menu to display the app menu.
No alt provided
  • Locate the Fluent Order management app. There are two ways you can do this,
    • In the Search box, enter Fluent.
No alt provided
  • Click the View All link below the list of apps.
No alt provided

Step arrow right iconStep 2: Setup Fluent Order Management App

  • Click the Fluent Setup drop-down menu and select Fluent Setup.
No alt provided

The Fluent Setup integration settings screen is displayed.

No alt provided

The Fluent Setup screen has the below section:

API Configuration: 

Enter the following API Configuration details required to connect Salesforce Service Cloud to Fluent Order Management (Fluent OMS).

  • Auth Endpoint URL: Fluent OMS Authorization Endpoint URL, this may be a specific Endpoint URL.
  • API Endpoint URL: Fluent OMS API Endpoint URL, this may be a specific Endpoint URL.
  • Username: Fluent OMS Username, used to access your OMS Application.
  • Password: Fluent OMS Password, to access your OMS Application.
  • Client Secret: Fluent OMS Client Secret, used by the OMS Application.
  • Client ID: Unique client identifier.
Fluent Commerce

Fluent Commerce

Building Blocks
Building Blocks
Packages & Modules
UI Components
Workflows
Settings
Interface Contracts
Rules
By Type
All Types
Knowledge Tracks
Extend Knowledge
Glossary
How-to Guides
Sitemap
Topics
Use Cases
Helpful Resources
Platform Limits
Support Policy
Service Level Agreement (SLA) - Enterprise
Deprecation Policy
Extend Knowledge Content – Terms and Conditions
System and Organization Controls (SOC) 3 Report
Data Privacy Addendum
Security Policy
Quick Links
For Partners
Customer Resources
Webinars and Events
eLearning

Copyright © 2024 Fluent Retail Pty Ltd (trading as Fluent Commerce). All rights reserved. No materials on this docs.fluentcommerce.com site may be used in any way and/or for any purpose without prior written authorisation from Fluent Commerce. Current customers and partners shall use these materials strictly in accordance with the terms and conditions of their written agreements with Fluent Commerce or its affiliates.

Fluent Logo