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Nandha Balaguru

Nandha Balaguru

Technical Consultant

I authored

18

articles. I write about:

Implement Fluent Commerce

13

Order management lifecycle

9

Communications support resources

9

Fluent Distributed Order Management

6

Entities

4

Order Workflows

3

Good-fit projects

2

API

2

Sourcing

2

Fulfillment Strategies

2

CLI

2

Workflow

2

GraphQL

2

Fluent Order Promising

2

Out-of-the-box features

2

Enterprise Inventory Availability (GI)

2

Learning resources

2

Inventory Reference Module

2

Inventory management lifecycle

2

Inventory processing

2

Batch processing

2

Inventory event processing

2

Reservation

Order Sourcing

UI Component SDK

Fluent Store

Customer Collection

Click and Collect (CC)

Event API

Labs

Recommended practices

Rule performance

Optimize Fluent Commerce

API recommendations

Webhook

Modules

Order Reference Module

Promise Sourcing

Promising

Allocation

Implementation

I have worked on:

Bundled Product Handling

Edited 1 day ago

A bundled product is a single sellable product formed by combining multiple child variant products. The bundle can be fulfilled either from pre-packed stock or by assembling individual child components, which can also be sold independently. This document covers how to model bundles in Fluent OMS, calculate their availability, and determine how they are fulfilled. The approach described in this document reflects a common implementation adopted by clients. Actual implementations may vary based on client-specific business requirements and future product enhancements.

CI/CD Pipeline Configuration Using Fluent CLI

Edited 426 days ago

Extended Component To Handle Order Item Cancellation

Edited 356 days ago

Customer Click and Collect Journey

Edited 323 days ago

Fluent supports various fulfillment options like Click and Collect, Ship-from-Store, and Ship-from-Warehouse. The process involves checking inventory, reserving stock, and notifying relevant parties at each stage. Orders are managed through the Fluent platform, allowing customers to collect from stores or receive deliveries at home, with real-time updates on order status.

How the Domain Model Works

Edited 492 days ago

This article focuses on understanding the Order Domain within Fluent, highlighting orchestrated and non-orchestrated domains. The Order is the central entity that has relationships to sub-entities like Fulfillment, Article, Consignment, and Return Order. These relationships determine the order processing flow, including picking, packing, delivery, and optional returns.

Introduction to Support & Operations

Edited 528 days ago

This training introduces the tools and activities used in Fluent Commerce Support and Operations processes. You’ll learn how to use Fluent OMS and Postman for troubleshooting, identify common issues like stuck orders, and learn to resolve them effectively.

Support and Operations Labs

Edited 450 days ago

These labs focus on debugging and troubleshooting Fluent Order Management workflows using GraphQL and Postman. They cover retrieving detailed data for orders and waves, analyzing audit events, identifying stuck orders, and re-triggering workflows. The goal is to simulate real-world scenarios, understand workflow paths, and resolve issues efficiently.

Orchestration Webhooks

Edited 309 days ago

Fluent workflows use webhooks for real-time communication with external systems, triggered at specific workflow points. Webhooks provide timely updates for order status, shipping, payments, and inventory movements. The standard SendWebhook rule simplifies outbound communication by sending basic data, allowing external systems to retrieve additional information as needed.

Order Cancellations and Returns Handling

Edited 528 days ago

Order management in Fluent includes handling cancellations, revisions, and returns. Cancellations can be for entire or partial orders. Order revisions allow modifications to in-progress orders before dispatch, and returns handle customer issues with delivered items. Depending on the business' needs, these processes can be managed manually by customer service or automated within workflows.

Order Orchestration Module Overview

Edited 290 days ago

The 'Order Orchestration' module is integral to Fluent Order Management. It handles the end-to-end management of orders from creation to fulfillment. It optimizes the fulfillment process, allowing flexibility and control over sourcing and fulfillment strategies.

Splits, Rejections, Revisions and Escalation

Edited 528 days ago

Split fulfilment allows retailers to complete an Order from multiple locations if a single location can't fulfill the whole Order. Rejection occurs when orders can't be fully met due to various constraints, leading to escalated statuses where customer notification and resolution actions are taken. In-flight revisions enable modifications to order items, allowing flexibility in managing customer orders.

Store Sourcing Methodologies

Edited 290 days ago

Sourcing determines the best fulfillment location for an order based on various business rules and priorities. It aims to optimize delivery speed, cost, and inventory management while enhancing customer experience. Retailers can quickly adapt sourcing strategies to market changes and manage fulfillment efficiently, ensuring maximum flexibility and revenue.

Support & Operations Activities

Edited 528 days ago

This lesson covers key operational activities in Fluent Commerce, including Plugin Management, Workflow Versioning, and Audit Events. You’ll learn how to manage Fluent plugins, version workflows, and utilize audit events to debug and analyze processes within the Fluent platform.

Support & Operations Tools

Edited 528 days ago

Fluent OMS and Postman are key tools for managing and troubleshooting the Fluent Commerce platform. Fluent OMS provides a web-based interface for managing orders, inventory, and workflows, while Postman facilitates advanced debugging and custom queries using GraphQL. Together, they help identify and resolve issues like stuck orders or workflow interruptions.

Module Recipe - Plugin Setup and Installation Guide

Edited 488 days ago

Reference behaviour: Inventory Batch, Inventory Position and Inventory Quantity (Quantities)with RESERVED & SALE

Edited 321 days ago

Reference behaviour: Inventory Batch, Inventory Position and Inventory Quantity (Quantities)with RESERVED & SALE

Reference behaviour: Inventory Batch, Inventory Position and Inventory Quantity (Quantities) with DELTA

Edited 321 days ago

Reference behaviour: Batch Inventory, Inventory Position and Inventory Quantity (Quantities) with CORRECTION

Getting Help with Support & Operations

Edited 528 days ago

The support process at Fluent Commerce relies on integration partners to handle initial investigations for issues related to custom implementations. If platform-related problems are identified, partners must escalate them via a JIRA support ticket. Additionally, Fluent Commerce offers Expert Services for guidance during the design, implementation, and support phases.

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