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Order in Flight - Customer service improvements and bug fixes

Release

Author:

Fluent Commerce

Changed on:

25 Mar 2024

Target release date:2018-12-31
Release status:Released

Description

Orders in Flight: Delivery Channels:

Change an Order Type from Home Delivery to Click and Collect

It is not uncommon for a customer to want to pick up an that was originally scheduled for delivery. An example could be that a customer wants to pick up an item if the delivery time is too long. When a customer wants to change an type from to Click and Collect, they need to contact the retailer’s customer service department.

In this release, we have introduced the capability to convert a to a Click and Collect . This capability allows customer service representatives to change a type to a Click and Collect type.

Change the ‘Ship To’ Address for Home Delivery Orders

A request to update a delivery address for an is something that customer service representatives come across frequently. This can be for a multitude of reasons, such as incorrect address when purchasing an item, or customers wanting the to be shipped to a different . When a customer wants to change and update their delivery address, they will have to contact the retailer’s customer service department.

With this release, customer service representatives can update a delivery address in the Fluent .


Resolved Bugs:

Searching over 11 products in Virtual Inventory: `searchVirtualInventory` query will now return all relevant positions when searching for over eleven products.

Exclude certain locations from search results: `searchVirtualInventory` query will now correctly exclude multiple locations from search results when more than one is marked for exclusion.

Changelog

Details as listed above.

Released capability depth:New capability, Fix
Release bundle / Capability type:Platform, Web apps
Fluent Commerce

Fluent Commerce