Order in Flight - Customer service improvements and bug fixes
Author:
Fluent Commerce
Changed on:
25 Mar 2024
Target release date: | 2018-12-31 |
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Release status: | Released |
Description
Orders in Flight: Delivery Channels:
Change an Order Type from Home Delivery to Click and Collect
It is not uncommon for a customer to want to pick up an that was originally scheduled for delivery. An example could be that a customer wants to pick up an item if the delivery time is too long. When a customer wants to change an type from to Click and Collect, they need to contact the retailer’s customer service department.
In this release, we have introduced the capability to convert a to a Click and Collect . This capability allows customer service representatives to change a type to a Click and Collect type.
Change the ‘Ship To’ Address for Home Delivery Orders
A request to update a delivery address for an is something that customer service representatives come across frequently. This can be for a multitude of reasons, such as incorrect address when purchasing an item, or customers wanting the to be shipped to a different . When a customer wants to change and update their delivery address, they will have to contact the retailer’s customer service department.
With this release, customer service representatives can update a delivery address in the Fluent .
Resolved Bugs:
Searching over 11 products in Virtual Inventory: `searchVirtualInventory`
query will now return all relevant positions when searching for over eleven products.
Exclude certain locations from search results: `searchVirtualInventory`
query will now correctly exclude multiple locations from search results when more than one is marked for exclusion.
Changelog
Details as listed above.
Released capability depth: | New capability, Fix |
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Release bundle / Capability type: | Platform, Web apps |