Fulfillment Lifecycle
Fluent Store WebApp, Allocation logic, Store fulfillment, and Store Customer Service.
Overview of Pick and Pack
Essential knowledgeThe Pick and Pack feature suiteof the Store Fulfilment app allows stores to pick and pack online orders that are allocated to the store based on store inventory at the time of order creation. The Fluent Store’s interface is used to access the capabilities of the Pick and Pack feature suite.- Adaptability: The process is responsive, ensuring a seamless experience on screens of varying sizes. Customization options are available through UI configuration or creating new components.
- Process Stages: The wave process involves creating a wave, picking order items, packing them, and booking carriers.Prioritization logic is applied based on factors such as expiration dates, order types, or delivery types.
- Efficient Picking: Picking orders is initiated by creating a wave, followed by selecting orders and using a user-friendly PICK component.Confirmation of picked items involves a final review, confirmation, and automatic rejection of unpicked items.
- Completion Process: The wave-picking process leads to the completion of fulfilling online orders in-store, providing a streamlined approach to order fulfillment.
Pack for Multi-Parcel Shipments
Essential knowledgeThe Pack feature of the Fluent Store empowers Store Associates to efficiently manage the packing process for multi-parcel shipments. It allows them to allocate items to specific parcels, add new parcels as needed, set parcel dimensions and weight, remove parcels, and reject items that don't meet requirements. This feature ensures that each parcel is properly organized and labeled, giving Store Associates complete control over the packing process.- Store Associates can choose which fulfillment to pack next, optimizing the packing process based on operational needs.
- Fulfillments are organized into two tabs—Awaiting Pack and Packed Fulfillments—providing a clear overview of the packing stages.
- A badge displays the number of fulfillments awaiting packing, helping Associates manage their tasks efficiently.
- Store Associates can allocate items to specific parcels, add or remove parcels, set dimensions and weight, and reject items.
- The integrated barcode scanner speeds up the packing process by quickly and accurately identifying parcels and items.
