Fulfillment Lifecycle

The Pick and Pack feature suiteof the Store Fulfilment app allows stores to pick and pack online orders that are allocated to the store based on store inventory at the time of order creation. The Fluent Store’s interface is used to access the capabilities of the Pick and Pack feature suite.

• Adaptability: The process is responsive, ensuring a seamless experience on screens of varying sizes. Customization options are available through UI configuration or creating new components.
• Process Stages: The wave process involves creating a wave, picking order items, packing them, and booking carriers.Prioritization logic is applied based on factors such as expiration dates, order types, or delivery types.
• Efficient Picking: Picking orders is initiated by creating a wave, followed by selecting orders and using a user-friendly PICK component.Confirmation of picked items involves a final review, confirmation, and automatic rejection of unpicked items.
• Completion Process: The wave-picking process leads to the completion of fulfilling online orders in-store, providing a streamlined approach to order fulfillment.

One of the main capabilities provided by Fluent Store is the capability to manage Wave creation, Pick, Pack and Dispatch operations. This article covers these notions, and provides multiple use cases in which they are used.

• Wave creation allows the grouping of a set of fulfillments so that they can be batch-processed for Pick, Pack, and Dispatch.
• The Pick step allows you to pick or reject items and provides a picklist that summarizes the output of the process. 
• The Pack step links the articles and the fulfillments and provides a packing slip as a summary. 

The Fluent Store web app is a preconfigured baseline web app which can be used as a starting point for your projects.

The default UX templates are hosted on the platform, so there is no need to create the manifest settings yourself, unless you need to customize the existing baseline configuration.

• Instructions on how to override the default manifest document
• Details on where to find baseline manifests and configuration guides
• Recommendations for text editors to use when editing manifest documents
• Guidance on saving manifest documents to your account
• Information on adding new fragments to your web app

Collections configuration contains:

• Collections List page
• Article Details page

• Collections List page
• Article Details page

The Pick by Expiry Template is a preconfigured UX Template used within the Fluent Store Web App.

• Key Features on how to configure the Pick Screen
• Lis of common Use Cases
• Template Configuration details

This topic explains the dispatch process for Home Delivery (HD) and Click and Collect (CC) fulfilments using the ServicePoint console.

• Customer Collections

The Pack feature of the Fluent Store empowers Store Associates to efficiently manage the packing process for multi-parcel shipments. It allows them to allocate items to specific parcels, add new parcels as needed, set parcel dimensions and weight, remove parcels, and reject items that don't meet requirements. This feature ensures that each parcel is properly organized and labeled, giving Store Associates complete control over the packing process.

• Store Associates can choose which fulfillment to pack next, optimizing the packing process based on operational needs.
• Fulfillments are organized into two tabs—Awaiting Pack and Packed Fulfillments—providing a clear overview of the packing stages.
• A badge displays the number of fulfillments awaiting packing, helping Associates manage their tasks efficiently.
• Store Associates can allocate items to specific parcels, add or remove parcels, set dimensions and weight, and reject items.
• The integrated barcode scanner speeds up the packing process by quickly and accurately identifying parcels and items.

The Wave Dashboard Template is a preconfigured UX Template used within the Fluent Store Web App.

• Provides an overview of Store Waves, including orders awaiting pick, in-progress orders, and completed waves.
• Configurable dashboard tiles and tabs for real-time store performance and bottleneck visibility.
• Supports configuring Pick & Pack SLAs, collection reminders, and exception management.

The UNCOLLECTED Articles feature of the Fluent Store module provides a capability for the retailers to set a collection SLA for the customers.

• This feature enables the retailers to set clear in-store processes and drive positive customer experience for the click-and-collect orders, in the scenarios where the customer fails to pick up the order.
• This also then enables the retailers to reuse the inventory after a certain period of time rather than waiting for the customer for longer periods.
• Having this extra tab of Uncollected articles in Fluent Store, allows the store users to differentiate between the articles awaiting collection for a longer time, and enables the store associate to help out the customers in case they fail to pick up in-store, which in turn drives positive customer experience.

This article covers how articles are marked as Collected in the Fluent Store app. 

•  Fluent Store covers customer and carrier collections. When the OMS user needs to take action, a notification will pop up in the Store app menu. 
• Upon taking action, the article status will be updated. Subsequently, depending on how the order workflow is set up, the fulfillment and order status entities might also be updated. 

The Returns feature is available for any OMX web apps. The following guide will step through the areas of configuration to enable the Returns reference solution.

• A step-by-step guide to enable reference return functionality.
  • Settings setup
  • Create & Assign the Instore Return Role
  • Workflow Configuration (Order, returnOrder and Billing)
  • Manifest Changes for Fluent Store and Fluent OMS

This topic describes an example "Ship from Store" Customer Journey

• Items purchased online
• Most appropriate stock to ship to customer is located in a store, based on business rules such as closest to customer address thus reducing shipping costs
•  Items are shipped from store to customers home address

This course covers the basics of the Store module, helping you get acquainted with essential terminology and offering an overview of its high-level implementation in Fluent OMS.

• Fluent Store is a Fluent web app responsible for managing all store operations.
• Fluent Store's reference features include pick/pack/dispatch, managing arrivals, and customer collection operations.
• In addition to the reference features, Fluent Store can be customized via Software Development Kits.

This article covers how Store arrivals are handled in Fluent OMS.

• When the article arrives at the store, a notification appears in the menu to alert the store associate.
• When the article is marked as arrived, the article status is updated subsequently. 

The Store interface empowers retailers to enhance their operational efficiency by transforming stores into fulfillment centers and optimizing inventory management. This ultimately delivers a superior customer experience through streamlined order fulfillment and improved inventory control. 

The app contains the following configurations:

• All Locations
• Stores
• Warehouses
• Networks

• Stores are transformed into efficient fulfillment centers, ensuring a seamless customer experience through optimized order fulfillment and superior inventory control.
• With configurations for all Locations, Stores, Warehouses, and Networks, the app provides a comprehensive toolkit, enabling retailers to manage their entire ecosystem.

The values on the packing list.

• List of values on the packing list 

The Pack Template is a preconfigured UX Template used within the Fluent Store Web App

• Ensure Wave Dispatch User Action is configured in the Location Store Workflow.
• Utilize Wizard Page components from the Component Library.
• Activate Pack screen when Wave is in PACK state.