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User Actions in WebApps

Enable custom mutations in WebApps

Enable Return Order with Exchange in Fluent OMS

How-to Guide
  • Eligibility & Conditions – Clearly define the conditions under which an item can be exchanged, such as time limits, product conditions, and receipt requirements.
  • Exchange Process – Outline the step-by-step process, including how customers initiate an exchange, return shipping details, and replacement timelines.
  • Inventory & Availability – Ensure the desired replacement item is in stock and provide alternatives if it's unavailable.
  • Refund vs. Exchange Policy – Specify whether price differences will be refunded or charged.
  • Customer Communication – Keep customers informed at every stage with order tracking, confirmation emails, and support availability.

Adding a State to your Workflow with User Action

How-to Guide
  • It’s possible to add a new state to an existing workflow by adding a new status to the `Statuses array` of the workflow JSON.
  • Create a simple User Action to allow the user to change the status.

Cash on Delivery workflow action

How-to Guide
  • Understanding the Market: Recognizing the importance of Cash on Delivery (CoD) in markets like India, where it is a preferred payment method.
  • Global Adaptability: The workflow's design serves a global audience, providing a template that can be customised for regions where upfront payment is not the norm.
  • Seamless Integration: Ensuring the CoD process is smoothly incorporated into the existing order journey to enhance customer experience.
  • Operational Efficiency: Streamlining the CoD transaction to ensure quick and secure payment collection at the point of delivery.

Add and Edit Customer Address by using custom UI component

How-to Guide
  • Address Validation: Ensure that the address entered by the user is valid and correctly formatted to avoid shipping issues.
  • Default Address: Allow customers to set a default address for a quicker checkout process.
  • Edit Capability: Provide an option for users to edit customer address details in case of errors or changes.
  • User Experience: Design the add and edit address process to be user-friendly and accessible, with clear instructions and error messages.

Create Customer via UI

How-to Guide
  • Comprehensive Data Entry: Ensure that all necessary customer information is captured accurately to create a complete profile. This includes personal details, contact information, and any specific requirements or preferences.
  • Validation and Verification: Implement validation checks to prevent errors during the data entry process. Verify that mandatory fields are not left blank.
  • User Experience: Design the customer creation process to be user-friendly. Provide clear instructions and feedback during the process to enhance the user's experience and minimize the likelihood of errors.

Edit Customer via UI

How-to Guide
  • Data Modification: Ensure that users can modify customer data, including the ability to correct typos in existing information.
  • Error Handling: Implement error handling procedures in case the edit fails or invalid data is submitted.
  • User Experience: Aim for a seamless and intuitive editing process to minimize the risk of user errors.
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