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Understanding Dispatch Process

Essential knowledge

Author:

Fluent Commerce

Changed on:

13 Dec 2023

Overview

This topic explains the for (HD) and Click and Collect (CC) fulfilments using the ServicePoint console.

Key points

  • Customer Collections

This topic explains the for (HD) and Click and Collect (CC) fulfillments using the ServicePoint console.

Courier Booking and Courier Collections features are available for HD fulfillments which are shipped to customers. additionally, both the options are available for Click and Collect fulfillments which are shipped from the fulfilling store to the pick up . After the packaging of all the fulfillments in a is completed, the store associate clicks on the Book Courier button to book a for all the fulfillments in the .

After the packaging of all fulfillments in a is completed, the store associate clicks the Book Courier button to book a .

types in a can be as follows:

  • HD_PFS, HD_PFDC (delivered to the customer's address) and the type CC_PFS/CC_PFDC (delivered to a store where customer will pick up the order).
  • If a wave has both HD and CC types of fulfillments, then the BOOK COURIER button is displayed for completing the wave dispatch.
  • If a wave has only HD types fulfillments, then the BOOK COURIER button is displayed for completing the wave dispatch.
  • If a wave has only CC types of fulfillments which are fulfilled and collected by the customer at the same store then the CONFIRM ORDERS button is displayed for completing the wave dispatch.
  • If a wave has ONLY CC types of fulfillments it, WHICH ARE BEING SHIPPED TO ANOTHER STORE FOR CUSTOMER TO COLLECT then the button that is displayed for completing the wave dispatch is BOOK COURIER.

Servicepoint can easily integrate with any courier company via APIs to courier book the fulfillments.

ServicePoint app front end API calls to show data on the courier collections screen.

Courier Collection - Failed

status is COURIER_COLLECTION or AWAITING_COLLECTION where the types are: STC, SFDC, HD_PFDC or HD_PFS and status is FAILED.

Call made by ServicePoint:

`https://sandbox.api.fluentretail.com/api/v4.1/article?retailerId=1&status=COURIER_COLLECTION&status=AWAITING_COLLECTION&fulfilmentStatus=FULFILLED&fulfilmentStatus=PARTIALLY_FULFILLED&type=STC&type=SFDC&type=HD_PFDC&type=HD_PFS&count=100&consignmentStatus=FAILED`

Courier Collection - Active Lodged Collections  status is COURIER_COLLECTION or AWAITING_COLLECTION where the types are: SFDC, HD_PFDC or HD_PFS and status is ACTIVE_LODGED.

Call made by ServicePoint:

`https://sandbox.api.fluentretail.com/api/v4.1/article?retailerId=1&status=COURIER_COLLECTION&status=AWAITING_COLLECTION&fulfilmentStatus=FULFILLED&fulfilmentStatus=PARTIALLY_FULFILLED&type=STC&type=SFDC&type=HD_PFDC&type=HD_PFS&count=10&consignmentStatus=ACTIVE_LODGED`

Reference How to Enable Article Barcode Scanning

Customer Collections

Customer Collections feature is applicable only to the CC fulfillments and is used to confirm if the is collected by the customer.

The CC feature of the ServicePoint app provides a two-step to confirm the collected by the customer:

  • The store associate confirms the identity of the customer collecting the order
  • The store associate gives the order to the customer and marks the order as COLLECTED in the app.

The ServicePoint app front end API calls are as follows: Customer Collection

status is COURIER_COLLECTION or AWAITING_COLLECTION where the fulfilment type is: CFSCC_PFDC or CC_PFS

Call made by ServicePoint:

`https://sandbox.api.fluentretail.com/api/v4.1/article?retailerId=1&status=COURIER_COLLECTION&status=AWAITING_COLLECTION&fulfilmentStatus=FULFILLED&fulfilmentStatus=PARTIALLY_FULFILLED&type=CFS&type=CC_PFDC&type=CC_PFS&count=10&direction=INBOUND`

Reference How to Display Order Items On The Customer Collection Screen

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