Display Order Items On The Customer Collection Screen

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How-to Guide

Author:

Fluent Commerce

Changed on:

18 July 2024

Key Points

It’s possible to enhance Service Point to show order items from the current order on the collection screen.
This can be achieved by adding a specific setting and making sure that the user’s role has the appropriate permissions.

Steps

Overview

This topic explains the implementation details of adding order items from current order to collection details page in Service Point to help store associates.Click and Collect increases foot traffic to store and this can be utilised to generate additional revenue if stores can recommend products to customers. Knowing what they recently ordered helps understand their behaviours and motivations to provide better and relevant recommendations.This feature provides the following functionality:

Displays the list of order items from customer's current order they they are picking up (verification screen).
The list includes all order items without limiting to what's in the current parcel.
Ability to switch on/off using the DISPLAY_ORDER_ITEMS_IN_COLLECTION_SCREEN screen. By default, this setting is off as not all retailers require it.
Both GI enabled and [compatibility] clients can see the order items.
An error message indicating the problem is displayed if the user does not have the necessary permission to view the order items.
Standard paging mechanism is available for order items.

For more information, see Retailer SettingsTo display the orders on the screen follow these steps:

1) Add the DISPLAY_ORDER_ITEMS_IN_COLLECTION_SCREEN settings for your retailer.

Setting:

1Endpoint: [http://..api.fluentretail.com/api/v4.1/settings/retailer//DISPLAY_ORDER_ITEMS_IN_COLLECTION_SCREEN](http://<your subdomain>.sandbox.api.fluentretail.com/api/v4.1/settings/retailer/3/DISPLAY_ORDER_ITEMS_IN_COLLECTION_SCREEN)

Method: PUT Token: Retailer Request Payload:

1{
2    "setting":
3    {
4        "key": "DISPLAY_ORDER_ITEMS_IN_COLLECTION_SCREEN",
5        "value": "true",
6        "type": "BOOLEAN"
7    }
8}

2) Grant ROLE_MANAGER role to your retailer RETAILER CONTEXT

[Endpoint:][http://..api.fluentretail.com/api/v4.1/user//grant](http://<your subdomain>.sandbox.api.fluentretail.com/api/v4.1/user/tsausuat_admin/grantMethod: PUTToken: Retailer

1{
2    "roleContextList":
3    [
4        {
5        "roleId": "ROLE_MANAGER",
6        "contextType": "RETAILER",
7        "contextId": "<retailer_id>"
8        }
9    ]
10}

3) Update the STORE role with the following permissions

Token: Retailer

1mutation{updateRole(input:{
2  name:"STORE"
3  permissions:[
4    {name:"ORDERITEM_VIEW"}
5    {name:"PRODUCT_VIEW"}
6    {name:"VARIANTPRODUCT_VIEW"}
7    {name:"STANDARDPRODUCT_VIEW"}
8    {name:"GROUPPRODUCT_VIEW"}
9    {name:"CATEGORY_VIEW"}
10  ]
11
12}
13
14){name
15permissions{name}}}

Ensure to logout and re login to your store on ServicePoint,To see the Order items on the customer collection screen, logout and return to your store ServicePoint.

Display Order Items On The Customer Collection Screen

Key Points

Steps

Overview

1) Add the DISPLAY_ORDER_ITEMS_IN_COLLECTION_SCREEN settings for your retailer.

2) Grant ROLE_MANAGER role to your retailer RETAILER CONTEXT

3) Update the STORE role with the following permissions

Related content

Retailer Settings

Fluent Commerce

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