Help & Feedback
Author:
Fluent Commerce
Changed on:
10 Apr 2024
Overview
Don't hesitate to reach out if you feel stuck or are unsure what best practices apply for your setup.
Where can I get help?
Author:
Boris Pocatko
Changed on:
23 July 2025
Overview
There are several ways to get in touch with the team. Continue reading for assistance.
Key points
- There are several channels to reach out to get help, such as the community #partner_support slack channel, the support ticket system, or via email, depending on the help you need.
- For quick assistance, reach out via the appropriate channel and supply as much context as possible.
Documentation Feedback
Please use the Feedback button throughout the website to let us know if you want us to something or provide feedback on your experience. If you can't see the feedback button, please try disabling AdBlock. You can also provide feedback by contacting us directly at docs@fluentcommerce.com.
Community Support
Get help from our partner community by joining the #partner_support Slack channel.
Tailored Project Help
If you need tailored help on your environment, speak with our Expert Services team. Check available Expert Services Packages.
Technical issues
If you are facing a technical issue in production, contact the support team via a Fluent Retail Support (FRS) ticket.
Connector Framework Help
Questions can be sent directly to the Framework product team via connector-framework@fluentcommerce.com.
Builders Portal
If you’d like help with anything Builders Portal related, please get in touch via docs@fluentcommerce.com.
