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Topic

Author:

Fluent Commerce

Changed on:

10 Apr 2024

Overview

Don't hesitate to reach out if you feel stuck or are unsure what best practices apply for your setup. 

Where can I get help?

Author:

Boris Pocatko

Changed on:

23 July 2025

Overview

There are several ways to get in touch with the team. Continue reading for assistance.

Key points

  • There are several channels to reach out to get help, such as the community #partner_support slack channel, the support ticket system, or via email, depending on the help you need.
  • For quick assistance, reach out via the appropriate channel and supply as much context as possible.

Documentation Feedback

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Community Support 

Get help from our partner community by joining the #partner_support Slack channel.

Tailored Project Help

If you need tailored help on your environment, speak with our Expert Services team. Check available Expert Services Packages

Technical issues

If you are facing a technical issue in production, contact the support team via a Fluent Retail Support (FRS) ticket.

Connector Framework Help 

Questions can be sent directly to the Framework product team via connector-framework@fluentcommerce.com.

Builders Portal 

If you’d like help with anything Builders Portal related, please get in touch via docs@fluentcommerce.com.

Fluent Commerce

Fluent Commerce