Help & Feedback
Author:
Fluent Commerce
Changed on:
10 Apr 2024
Overview
Don't hesitate to reach out if you feel stuck or are unsure what best practices apply for your setup.
Where can I get help?
Author:
Boris Pocatko
Changed on:
3 Sept 2025
Overview
There are several ways to get in touch with the team. Continue reading for assistance.
Key points
- There are several channels to reach out to get help, such as the community #partner_support slack channel, the support ticket system, or via email, depending on the help you need.
- For quick assistance, reach out via the appropriate channel and supply as much context as possible.
Technical issues
If you are facing a technical issue in production, contact the support team via the support portal. The support ticket guide provides more information on resolving your problem quickly.
Documentation Feedback
Please use the Feedback button throughout the website to let us know if you want us to action something or provide feedback on your experience. If you can't see the feedback button, please try disabling AdBlock. You can also provide feedback by contacting us directly at docs@fluentcommerce.com.
Community Support
Get help from our partner community by joining the builders forums in the builders portal.
Tailored Project Help
If you need tailored help on your environment, speak with our Expert Services team. Check available Expert Services Packages.
Connector Framework Help
Questions can be sent directly to the Connector Framework product team via connector-framework@fluentcommerce.com.
Builders Portal
If you’d like help with anything Builders Portal related, please get in touch via docs@fluentcommerce.com.
