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Enable Return Order in ServicePoint

How-to Guide

Author:

Fluent Commerce

Changed on:

3 July 2024

Key Points

  • Step-by-step configuration guide to enable Returns functionality in ServicePoint.
  • The configurations include the following:
    • User Role assignments
    • Settings
    • workflows

Steps

Step arrow right iconSetup the following settings via GraphQL:

Step arrow right iconSetup the following settings via REST API:

a. RETURN_REASONPUT {{fluentApiHost}}/api/v4.1/settings/retailer/{{retailer_id}}/RETURN_REASONb. RETURN_CONDITIONPUT {{fluentApiHost}}/api/v4.1/settings/retailer/{{retailer_id}}/RETURN_CONDITION

Step arrow right iconCreate and assign the In-store Return Role

a. Role CreationINSTORE_RETURNS Role Creation Expand sourceb. Role Assignment

Step arrow right iconConfigure Order workflows for the returns

Workflows For returns there is some cross workflow communication occurring between the Order workflow and the Return Order workflow.a. Order workflow The Order workflow requires 2 new rulesets (if not already present):
b. Return Workflow
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