Tailor Fulfilment Plans to Any Scenario - Fulfilment Options Orchestration

Fulfilment Options Orchestration

Following on from last month's Beta Release this month introduces the release of the updated Fulfilment Options entity. With this update, Fulfilment Plans can now be tailored to any scenario via Flex Orchestration and will provide customers with visibility on their various fulfilment options directly from the product pages, as well as from the cart and checkout pages within any of the retailer's online channels.

The Fulfilment Options entity also supports any plugin required by a client to complete the logic of their specific use case.

Use case scenarios

• The updated Fulfilment Options entity allows users to deliver dynamic fulfilment plans to their customers during their online purchasing journey. Below are three common fulfilment option scenarios users will now be able to complete with their own custom rules and workflows:
• Specific fulfilment plans can be offered for orders containing products with certain attributes. For example, if an order contains a bulky item, plans offered only cover click & collect or deliveries that cover short distances, whilst additional plans can be offered for orders containing only smaller items.
• Targeted promotions can be designed and executed for customers based on their delivery distance from a store. For example, customers with a delivery address within a 20km radius of a store (or where the products are being dispatched from) could be eligible for discounted shipping.
• Delivery types can be presented based on customer location and basket contents. For example, Same-day or express delivery offered for customers within major metropolitan areas where all the items in the basket are being fulfilled from a single, local fulfilment centre.
• Fulfilment options dynamically tuned to reflect real-time change in store fulfilment ETA or stock availability for the order items selected by the customer

Major Fulfilment Options Enhancements

• Best Practice workflow
• Full API Support
• Full Orchestration Editor Support

Initial Release.