Ping–Fluent Authentication Loop Prevention Update
Release
Author:
Yulia Andreyanova
Changed on:
9 Feb 2026
| Target release date: | 2026-02-09 |
|---|---|
| Release status: | Released |
Description
This update significantly improves login reliability for users authenticating through Ping-based SSO.Previously, users could encounter an infinite redirect loop between Ping and Fluent when their account lacked required permissions or configuration (e.g., missing primaryLocation). This prevented a successful login and provided no guidance to resolve the issue.With this enhancement, Fluent now detects failed login attempts caused by account configuration issues and displays a clear, user-friendly error message, rather than restarting the authentication flow.This prevents user lockout, reduces support escalations, and ensures more transparent and predictable authentication behavior across all Fluent modules.
Changelog
- Implemented logic to detect scenarios where Ping provides a valid JWT token but Fluent login fails due to missing permissions.
- Added support for displaying backend-provided error messages in the standard “Whoops” error view.
- Prevented re-triggering of Ping authentication when Fluent login fails for non-authentication reasons.
- Applied loop-prevention logic consistently across all Fluent applications using Ping-based authentication.
Screenshot
| Released capability depth: | Enhancement |
|---|---|
| Release bundle / Capability type: | Web apps, Platform |
