Fluent Order Management MCP Server - Pilot

Connect AI Agents with real-time order status, shipment and tracking data in a secure, standardized way without custom integration.

The official Fluent Order Management MCP (Model Context Protocol) server makes it simple to connect AI Agents with the real-time order data in Fluent Order Management. It gives customer service AI agents a secure, standardized way to access order status, shipment, and tracking data without custom integration. AI Agents can also initiate actions, such as canceling an order, or changing a delivery address. This helps organizations deliver a better customer experience while reducing operational costs.With this server, Fluent Order Management customers can:

Access order status data from compatible AI applications
Respond to customer order status enquiries through natural language
Provide order status, expected delivery date, shipment tracking information, and item details
Allow AI agents to take actions on behalf of customers, such as canceling orders or updating a delivery address

This enables contact centers to reduce ticket volumes and average handling times, while still delivering high-quality service experiences.
In the future it will also provide access to inventory availability data, and initiating returns.

Getting Started

Highlights

Use AI agents to handle “Where is my order?” calls, cancel orders, and change delivery address
Reduce call volumes and handling time and improve customer experience
Grow your business without increasing support staff

Prerequisites

You must be a current Fluent Order Management customer
You can use a Customer Service agent of your choosing which supports MCP integration

Interested in being a pilot customer?

To express interest, contact your Customer Success Representative, or email us directly at docs@fluentcommerce.com.

Fluent Order Management MCP Server - Pilot

Getting Started

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