Fluent Order Management MCP Server - Pilot
Connect AI Agents with real-time order status, shipment and tracking data in a secure, standardized way without custom integration.
The official Fluent Order Management MCP (Model Context Protocol) server makes it simple to connect AI Agents with the real-time order data in Fluent Order Management. It gives customer service AI agents a secure, standardized way to access order status, shipment, and tracking data without custom integration. AI Agents can also initiate actions, such as canceling an order, or changing a delivery address. This helps organizations deliver a better customer experience while reducing operational costs.With this server, Fluent Order Management customers can:
In the future it will also provide access to inventory availability data, and initiating returns.
- Access order status data from compatible AI applications
- Respond to customer order status enquiries through natural language
- Provide order status, expected delivery date, shipment tracking information, and item details
- Allow AI agents to take actions on behalf of customers, such as canceling orders or updating a delivery address
In the future it will also provide access to inventory availability data, and initiating returns.
Getting Started
Highlights
- Use AI agents to handle “Where is my order?” calls, cancel orders, and change delivery address
- Reduce call volumes and handling time and improve customer experience
- Grow your business without increasing support staff
Prerequisites
- You must be a current Fluent Order Management customer
- You can use a Customer Service agent of your choosing which supports MCP integration
Interested in being a pilot customer?
To express interest, contact your Customer Success Representative, or email us directly at docs@fluentcommerce.com.