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Order Customer Service

Enable customer service users to take more actions in the UI.

Add and Edit Customer Address by using custom UI component

How-to Guide
  • Address Validation: Ensure that the address entered by the user is valid and correctly formatted to avoid shipping issues.
  • Default Address: Allow customers to set a default address for a quicker checkout process.
  • Edit Capability: Provide an option for users to edit customer address details in case of errors or changes.
  • User Experience: Design the add and edit address process to be user-friendly and accessible, with clear instructions and error messages.

Quick Search in UI by using Custom UI Component

How-to Guide
  • Quick Search Functionality: Enables users to find information rapidly by typing keywords or phrases.
  • User Efficiency: Quick search is designed to save time and streamline workflows.
  • Learning Curve: New users can quickly become proficient in finding the information they need due to the intuitive nature of quick search.
  • Integration: These features should seamlessly integrate with the user interface for maximum effectiveness.

Image capture of Returned Goods during Return

How-to Guide
  • This article gives System Integrator (SI) Partners and Businesses a high-level idea of where new features can be built on top of the OMS reference solution to support the customer's requirement within Fluent OMS.
  • This idea/solution will provide a new feature where the Store User can take a photo of the returning item and attach it as part of the returnOrder entity.
  • The source code will not be provided in this article.

Edit Customer via UI

How-to Guide
  • Data Modification: Ensure that users can modify customer data, including the ability to correct typos in existing information.
  • Error Handling: Implement error handling procedures in case the edit fails or invalid data is submitted.
  • User Experience: Aim for a seamless and intuitive editing process to minimize the risk of user errors.
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